Silver is a code-share partner with JetBlue and United Airlines, and has interline agreements with American Airlines, Delta Air Lines, Alaska Airlines, Bahamasair, Hahn Air, and All Nippon Airways. Silver is privately owned by Versa Capital Management.
How to reach a person at Silver Airways
Silver Airways Responsiveness rating
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What you need to know about Silver Airways
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Silver Airways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Silver Airways mailing address
1100 Lee Wagener Blvd
Suite 201
Fort Lauderdale, FL 33315
https://www.silverairways.com/
Silver Airways social media channels
Silver Airways executive customer service contacts
Primary Contact
Kim Fletcher
Senior Director Customer Service
9341 Courtland Drive N.E.
Rockford, MI 49351
kim.fletcher@wwwinc.com
Secondary Contact
Dee Slater
Senior Vice President of Supply Chain and Shared Services
9341 Courtland Drive N.E.
Rockford, MI 49351
dee.slater@wwwinc.com
Dee Slater has global responsibility for Customer Service
Michael Jeppesen
Group President Global Operations Group and Wolverine Heritage Group
9341 Courtland Drive N.E.
Rockford, MI 49351
Mike.Jeppesen@wwwinc.com
Chief Executive
Blake Krueger
Chairman of the Board, Chief Executive Officer and President
9341 Courtland Drive N.E.
Rockford, MI 49351
blake.krueger@wwwinc.com
Frequently asked questions about Silver Airways
If you need to contact Silver Airways, there are several ways to reach them:
- Phone Numbers:
- Call their Reservation Call Center at (801) 401-9100.
- They're available for immediate assistance if you have any questions or concerns.
- Online Assistance:
- Visit their Help Center for answers to common questions.
- For online reservations, visit their online booking page.
- Email:
- If you prefer email, contact their Guest Relations department at GuestRelations@silverairways.com.
- They aim to respond to correspondence related to consumer complaints within 60 days of receipt.
- Special Requests:
- Contact them for special requests related to wheelchair assistance, portable oxygen concentrators (POCs), service animals, or any other assistance you may need in advance.
- Baggage Tracking:
- If you’re dealing with delayed bags, you can track them online using their baggage tracking tool.
- Ensure that you use the reference number and a copy of the Traveler Property Claim form when reporting delayed or damaged bags.
You can reach Silver Airways customer service via email at GuestRelations@silverairways.com.
Silver Airways customer service hours may vary, but typically they are available during regular business hours. Contact them directly via phone or email for the most accurate and up-to-date information. You can reach their Reservation Call Center at (801) 401-9100.
If you need to cancel your Silver Airways flight, here are the steps you can follow:
1. If you booked directly through the Silver Airways website, you can cancel your reservation online by visiting the Manage Travel section. Most reservations can be canceled through this online process. However, if you need to cancel a reservation partially, you’ll have to do that over the phone.
2. Remember that the fare you chose at purchase determines the applicable cancellation fees. Here’s a breakdown of the fees based on the fare type:
- Refundable Fare: No cancellation fee.
- Freedom Fare (Domestic Flights): $50 cancellation fee.
- Freedom Fare (International Flights): $100 cancellation fee.
- Escape Fare (Domestic Flights): $50 cancellation fee.
- Escape Fare (International Flights): $100 cancellation fee.
3. All refunds will be credited back to the original form of payment.
4. If you purchased your ticket through a third-party travel site or another airline, please contact their customer service department to cancel your reservation.
Remember that cancellations made less than 24 hours before the scheduled departure time may result in forfeiture of the full amount of your booking. If you have further questions or need assistance, contact Silver Airways customer service at (801) 401-9100.
If you need a refund from Silver Airways, here are the steps you can follow:
1. Refund Protection (Recommended):
- For peace of mind, consider purchasing Silver’s Refund Protection. For $49 one-way per person, you can guarantee a refund of your fare if you need to cancel your ticket. Call Silver Airways and cancel your ticket up to 7 days before the scheduled flight departure. Refund Protection is available exclusively at the time of booking on SilverAirways.com. Please note that changes to your reservation using Refund Protection must be processed by Silver Airways’ Reservation Center at (801) 401-9100 and cannot be done online. Refund Protection is nonrefundable.
2. Cancellation Policy:
- If you booked directly through the Silver Airways website, visit the Manage Travel section to cancel your reservation. Most reservations can be canceled online. However, for partial cancellations, you’ll need to call Silver Airways. The cancellation fees depend on the fare type you chose at the time of purchase:
- Refundable Fare: No cancellation fee.
- Freedom Fare (Domestic Flights): $50 cancellation fee.
- Freedom Fare (International Flights): $100 cancellation fee.
- Escape Fare (Domestic Flights): $50 cancellation fee.
- Escape Fare (International Flights): $100 cancellation fee.
- All refunds will be credited back to the original form of payment.
- Cancellations made less than 24 hours before the scheduled departure time may result in forfeiture of the full amount of your booking.
- If you purchased your ticket through a third-party travel site or another airline, please contact their customer service department to cancel your reservation.
3. Contact Silver Airways Customer Service:
- You can reach Silver Airways’ Reservation Call Center at (801) 401-9100 for immediate assistance.
- If you have any further questions or concerns, please call them directly.
Silver Airways provides customer service through the following channels:
1. Phone Support:
- You can reach Silver Airways’ Reservation Call Center at (801) 401-9100. The call center is open from 8 am to 7 pm (EDT), seven days a week.
- If you’re in The Bahamas, you can use the toll-free number: +1-844-674-5837 or 84-GoSilver.
2. Email Support:
- Outside of call center hours, email guestrelations@silverairways.com for assistance.
- Use this email for special requests and questions related to wheelchair assistance, portable oxygen concentrators (POCs), service animals, or any other advance assistance needs.
3. Refund Protection:
- Consider purchasing Silver’s Refund Protection for peace of mind. For $49 one-way per person, you can guarantee a refund if you need to cancel your ticket. Refund Protection is available exclusively at the time of booking on SilverAirways.com. Remember that Silver Airways’ Reservation Center must process changes over the phone using Refund Protection.
4. Help Center:
- Visit the Silver Airways Help Center for answers to common questions and additional information.
Remember to choose the most convenient option for your needs.
If you need to modify your Silver Airways flight, here are the steps to follow:
- Online Changes:
- If you booked directly through the Silver Airways website, you can modify your reservation online by visiting the Manage Travel section. Most reservations can be changed through this online process.
- If you booked a Refundable or Freedom fare, you can rebook your flights online at Manage Travel or by calling (801) 401-9100.
- Applicable Fees:
- The fees for changes depend on the fare type you chose at the time of purchase:
- Refundable Fare: No change fee.
- Freedom Fare (Domestic Flights): No change fee.
- Escape Fare (Domestic Flights): $39 for same-fare rescheduling, $99 for any-fare rescheduling.
- The fees for changes depend on the fare type you chose at the time of purchase:
- Third-Party Bookings:
- If you purchased your ticket through a third-party travel site or another airline, please contact their customer service department to modify your reservation.
Remember that changes must be made at least seven days before the scheduled departure time to avoid forfeiture of the benefit. If you have further questions or need assistance, call (801) 401-9100 for immediate help.
If you need to reach Silver Airways customer service for international inquiries, call their U.S. and abroad customer service at +1-801-401-9100. Additionally, if you’re in The Bahamas, you can use the toll-free number: +1-844-674-5837 or 84-GoSilver. The customer service call center is open from 8 am to 7 pm (EDT), seven days a week. For any special requests or questions related to items like wheelchair assistance, portable oxygen concentrators (POCs), service animals, or other advance assistance needs, you can also email guestrelations@silverairways.com.
If you need to reach Silver Airways customer service for international inquiries, call their customer service department at (801) 401-9100. Additionally, if you’re in The Bahamas, you can use the toll-free number: +1-844-674-5837 or 84-GoSilver. The customer service call center is open from 8 am to 7 pm (EDT), seven days a week. For any special requests or questions related to items like wheelchair assistance, portable oxygen concentrators (POCs), service animals, or other advance assistance needs, you can also email guestrelations@silverairways.com.
How do I file a complaint with Silver Airways customer service?
To file a complaint with Silver Airways customer service, you have a few options:
1. Call Customer Service: You can reach Silver Airways’ customer service call center at (801) 401-9100. They are available seven days a week from 8 am to 7 pm (EDT). If you’re outside of call center hours, you can also email them at guestrelations@silverairways.com for assistance.
2. Online Form: You can inform Silver Airways of your issue through their Help Center form. A Guest Relations Team Member will get back to you.
3. Mail: If you prefer written correspondence, send your complaint to the Guest Relations Department at the following address:
- Guest Relations Department
- 2850 Greene St.
- Hollywood, FL 33020, USA
4. Response Time: Per their Customer Service Plan, correspondence relating to consumer complaints will receive a response within 60 days of receipt.
How to get professional help with your Silver Airways problem
If you need help with a Silver Airways problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 5, 2015 and updated on March 26, 2024.