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Elliott Report

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Essential Reading

From space cakes to street food, travelers are eating risky things on vacation. Experts warn what to avoid to prevent illness and ruined trips.

The things you should never eat when you’re on vacation

Why your hotel stay feels like a rip-off. Discover the essential amenities hotels should provide and how to avoid extra charges this summer.

Why your hotel stay feels like a rip-off (and how to fix it)

Aman Chawla cancels his hotel room in Wrocław, Poland, made through Booking.com. But even though he's within the cancellation window, he's not getting a refund. Did he lose his $742?

I canceled on time! Why can’t I get my money back from Booking.com?

Alice Mansergh, CEO of Tourism Ireland.

Does Ireland’s green tourism transformation make it worth a visit?

Amie Tugwell's Vrbo rental is contaminated with mold. She and her family checked out after one night. Why can't she get her money back?

Mold in my vacation rental! I want a refund from Vrbo

Teresa McGee thought she'd done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.

She showed up two hours early for her flight. Why did American Airlines cancel her ticket?

Teresa McGee thought she’d done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.

Company Contacts

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Latest Stories

Teresa McGee thought she'd done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.

She showed up two hours early for her flight. Why did American Airlines cancel her ticket?

One of the newest mistakes travelers make is also one of the oldest: forgetting their paperwork.

Here are the new travel mistakes people are making — and how to avoid them

risky trip

Your next trip could be riskier than you think — here’s why (and how to adapt)

Cynthia Alviso’s new Frigidaire wall oven fluctuates between 35 degrees below and 60 degrees above its set temperature, ruining her baked goods. Despite four repair attempts, it's still broken. Frigidaire insists the oven works properly. Can she get a refund?

My Frigidaire oven’s wild temperature swings have left me exhausted — can I get a refund?

When Laura MacLennan's business class seat breaks, she's sent to economy class. An American Airlines agent promises a refund and $500 in compensation, but it never comes through. Can she recover the money -- or was this a case of a broken promise?

Help! American Airlines downgraded me and then refused a refund

Can AirAsia keep John Pracy's $100? He'd booked a ticket from Cebu, Philippines, to Manila, the airline canceled the flight, and then it pocketed the money.

Does AirAsia still owe me a pandemic refund? Here’s the surprising answer

Travel companies are making trips miserable on purpose to force upgrades. From cramped middle seats to last-minute cancellations, learn why "extreme inconveniences" are rising and how to avoid them without spending a fortune.

“Extreme” travel inconveniences — and how to avoid them

The Langham's dinner buffet in Hong Kong is a showcase of Chinese cuisine. You can find an extensive selection of dim sum, wonton dumplings, barbecue, and tofu pudding for dessert. But the luxury hotel's spread is also at the forefront of the city's sustainability efforts.

In Hong Kong, oyster shells and creative engineering pave the way to a greener future

Ultimate Guides

When traveling, the last thing anyone wants is to face the hassle of lost luggage. This comprehensive guide offers vital information on what to do if your luggage goes missing during air travel, cruises, train journeys, or hotel stays. From understanding the rules of lost luggage claims to tips on preventing your bags from getting lost, this article is an essential resource for travelers. It covers everything from filing claims to avoiding luggage fees, ensuring your travel remains stress-free.

The ultimate guide to finding your lost luggage

Thinking about a spring break vacation? You better think fast, because the 2025 spring break travel season will be busier -- and potentially more expensive -- than ever.

Here’s your insider guide to spring break travel in 2025

The busy 2023 holiday travel season, which runs from the end of November until early January, will be one for the record books. Here's how to survive it.

Here’s your ultimate guide to holiday travel

Here's the ultimate guide to travel food, which includes advice on where to eat and how to avoid unwanted weight gain.

Eat this! The ultimate guide to travel food

If you're going somewhere, chances are you need a reliable carry-on or rollaboard. But how do you buy the best luggage for your next trip?

Here’s how to buy the best luggage for your next trip

Travel prices are falling like leaves on a late October afternoon in Martha's Vineyard. No question about it, autumn will be a great time to travel -- it always has been.

Here’s your ultimate guide to fall travel

Sitting in a pressurized aluminum tube for hours at a time takes a heavy toll on your body. So how do the pros survive a long flight in economy class? And how do they avoid jet lag?

Expert tips for surviving a long flight in economy class and avoiding jet lag

Navigating the world of travel can be complex. Find out how a travel advisor can simplify your journey, especially for unique trips like solo travel or senior travel. We'll explore when to engage a travel advisor, how they can enhance your trip, their costs, and strategies to find the right advisor for your needs.

The ultimate guide to finding a travel advisor

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If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

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