These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Teresa McGee thought she’d done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.
Can AirAsia keep John Pracy’s $100? He’d booked a ticket from Cebu, Philippines, to Manila, the airline canceled the flight, and then it pocketed the money.
Dave Weiss thought he’d done everything right with his iPhone trade-in. He sent his old phone back to Apple, expecting a smooth transaction and a $160 store credit.
When Iberia Airlines canceled Olga Betzler’s flight from Barcelona to Los Angeles, she assumed getting her $654 refund would be straightforward.
Millie Crawford didn’t think much about the lamp in her Holiday Inn Express room. Not until a $59 charge appeared on her credit card days after she checked out.
When items vanish from your luggage, can you trust your airline to make it right?
All Brian Dunn needed for his business trip was a reliable rental car. Instead, he got a Nissan Sentra from Sixt that was unsafe to drive. And when he tried to return it, the car rental company slapped him with a $794 tow charge he never authorized.
All Rhonda Bryant wanted was a refund for her airline ticket. She’d booked three tickets with American Airlines for a trip from Portland, Maine, to San Francisco. But when American canceled her connecting flight from Charlotte to San Francisco after hours of delays, her plans fell apart.
Thomas Larson thought he’d done everything right when he booked a flight from Raleigh-Durham to Ketchikan, Alaska. He’d bought a multi-airline itinerary through Alaska Airlines: The first leg was on American Airlines to Phoenix, then continuing on Alaska Airlines to Seattle and Ketchikan.
When Norwegian Cruise Line put Christopher Yanchak on its dreaded “Do Not Sail” list, he was shocked. There had been an incident on a cruise from New York to Bermuda last summer, but he thought he was in the clear.
