Weather excuse doesn’t add up for this Booking.com customer
When WestJet canceled Brittany Muffet’s recent flight, she found herself caught in a blame game between the airline and Booking.com. But that wasn’t the weird part.
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Who’s responsible for a dishwasher disaster that almost burned down my home?
Imagine this: You buy a new dishwasher, but two days later, your kitchen fills with smoke. The stench of burnt plastic hangs thick in the air, and water pools across your floor. Turns out the heating element failed on the new dishwasher and burned a hole straight through the machine.
This $1,200 Amtrak ticket vanished into thin air. Was she scammed?
As a cancer survivor recovering from a stem cell transplant, Kim Snyder says she needed to avoid crowded spaces and germs while rebuilding her immune system. Flying felt too risky. The Amtrak Auto Train, with its private bedroom option, seemed like the perfect solution for her trip from Virginia to Florida.
Help! GeoBlue keeps asking for the same documents again — and it won’t pay my $17,746 claim
Mitch Gershenfeld expected an adventure when he retired to travel the world — not a medical misadventure that would pit him against his health insurance company. But that’s exactly what he got after landing in a hospital in Doha and then filing a claim with GeoBlue.
My 2-year-old gave up his seat on an American Airlines flight. Where’s my refund!
If you pay for an airline seat, you should get to actually sit in it?
That’s what’s at the heart of John Bailey’s case against American Airlines. He bought five round-trip tickets from Dallas to Boston for a family event. One of them was for his 2-year-old grandson, Riggs.
He accepted a $15,000 offer to give up his seat. Then Delta called him a liar
When Daniel Christiansen boarded a recent Delta Air Lines flight from Salt Lake City to Palm Springs with his wife and infant daughter, he thought he’d hit the jackpot. He thought wrong.
She showed up two hours early for her flight. Why did American Airlines cancel her ticket?
Teresa McGee thought she’d done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.
Does AirAsia still owe me a pandemic refund? Here’s the surprising answer
Can AirAsia keep John Pracy’s $100? He’d booked a ticket from Cebu, Philippines, to Manila, the airline canceled the flight, and then it pocketed the money.
Help! My iPhone trade-in got lost in the mail!
Dave Weiss thought he’d done everything right with his iPhone trade-in. He sent his old phone back to Apple, expecting a smooth transaction and a $160 store credit.
When an airline refuses to refund you $654, this could be the reason
When Iberia Airlines canceled Olga Betzler’s flight from Barcelona to Los Angeles, she assumed getting her $654 refund would be straightforward.