If you pay for an airline seat, you should get to actually sit in it?
That’s what’s at the heart of John Bailey’s case against American Airlines. He bought five round-trip tickets from Dallas to Boston for a family event. One of them was for his 2-year-old grandson, Riggs.
Teresa McGee thought she’d done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.
One of the newest mistakes travelers make is also one of the oldest: forgetting their paperwork.
Colombia has been at the top of Seann Malloy’s bucket list for years, so he recently started planning a solo trip to Cartagena and Medellín. He looked forward to sipping tinto coffee at a cafe and strolling the beach at Playa Blanca.
Cynthia Alviso’s new Frigidaire wall oven fluctuates between 35 degrees below and 60 degrees above its set temperature, ruining her baked goods. Despite four repair attempts, it’s still broken. Frigidaire insists the oven works properly. Can she get a refund?
Meg Wubbenhorst didn’t think twice before ordering a space cake at a coffee shop in Amsterdam recently. But maybe she should have. As she was about to discover, it was something she should never have eaten on vacation.
Should your hotel room include air conditioning? Victoria Holtz thinks so. Her resort in Fort Lauderdale, Fla., did not.
Aman Chawla cancels his hotel room in Wrocław, Poland, made through Booking.com. But even though he’s within the cancellation window, he’s not getting a refund. Did he lose his $742?
Ireland may be synonymous with lush green landscapes, but is the country also a green destination?
Amie Tugwell’s Vrbo rental is contaminated with mold. She and her family checked out after one night. Why can’t she get her money back?
