ITA Airways Customer Service Contacts

ITA Airways is the flag carrier of Italy. It is owned by the government of Italy via the Ministry of Economy and Finance and was founded in 2020 as bankrupt Alitalia’s successor. The airline flies to over 70 scheduled domestic and is part of the SkyTeam alliance.

How to reach a person at ITA Airways

Customer Service: (866) 725-7077

Toll Free: (877) 793-1717

International: +39 06 85960020

800 936090 (Italy – Web and special assistance)

893 49049* (Italy – reservations and purchases)

ITA Airways Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

For lost luggage:

What you need to know about ITA Airways

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with ITA Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

ITA Airways mailing address

2100 NW
42nd Avenue
Miami, FL 33142

ITA Airways executive customer service contacts

Primary Contact
Mirko Albanese
Contact Center Customer Operations Head
2100 NW
42nd Avenue
Miami, FL 33142
mirko.albanese@ita-airways.com
+39 366 962 2857

Anna Marchi
Chief Customer Operations Officer
anna.marchi@ita-airways.com
+39 685960020

Secondary Contact
Pietro Caldaroni
Institutional Affairs
2100 NW
42nd Avenue
Miami, FL 33142
pietro.caldaroni@ita-airways.com
+39 366 620 0325

Emiliana Limosani
Chief Commercial Officer
2100 NW
42nd Avenue
Miami, FL 33142
emiliana.limosani@ita-airways.com
+39 685960020

Chief Executive
Antonino Turrichi
Chief Executive Officer
2100 NW
42nd Avenue
Miami, FL 33142
+39 685960020

How to get professional help with your ITA Airways problem

If you need help with a ITA Airways problem, you can contact our advocacy team or just push the button.

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