Finnair, founded in 1923, is the fifth oldest continuously operating airline in the world, and one of the safest, not having had any accidents since 1963. It is a member of the oneworld alliance and flies to 88 destinations, among them 60 in Europe and 15 in Asia.
What you need to know about Finnair
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Finnair
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Finnair mailing address
Helsinki-Vantaa Airport
Helsinki, Finland
https://www.finnair.com/us-en
Finnair social media channels
Finnair executive customer service contacts
Primary Contact
Sami Maenpaa
Service Manager
Helsinki-Vantaa Airport
Helsinki, Finland
sami.maenpaa@finnair.com
Also try: Jani Peuhkurinen, Director, Global Customer Care, jani.peuhkurinen@finnair.com
Secondary Contact
Minna Toivainen
Vice President, Inflight Customer Service
Helsinki-Vantaa Airport
Helsinki, Finland
minna.toiviainen@finnair.com
Piia Karhu
Senior Vice President Customer Experience
Helsinki-Vantaa Airport
Helsinki, Finland
Piia.Karhu@finnair.com
Chief Executive
Pekka Vauramo
President and Chief Executive Officer
Helsinki-Vantaa Airport
Helsinki, Finland
pekka.vauramo@finnair.com
How to get professional help with your Finnair problem
If you need help with a Finnair problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 18, 2015 and updated on March 26, 2024.