Turo Customer Service Contacts

Turo is the world’s largest car sharing marketplace where you can book any car you want, for whatever the occasion, from hosts across the US, UK, Canada, Australia, and France.

How to reach a person at Turo

Customer Service: 1-415-965-4525

Turo Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

You can access the Turo customer service chat from the Help Center page through the bubble in the bottom right corner.  Or, you can contact the company at account-services@turo.com.  You can also use the Turo customer service email from the website by transferring to their Help Center by clicking Get Help at the bottom of the main page.

What you need to know about Turo

We get few complaints about Turo. Recently, the company billed a customer 3000 dollars for a minor scuff.

How to resolve a problem with Turo

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Turo mailing address

111 Sutter St Ste 600
San Francisco, CA 94104-4512
http://www.turo.com/

Turo social media channels

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Turo executive customer service contacts

Primary Contact
Jerry Howe
Vice President, Marketplace Support
111 Sutter St Ste 600
San Francisco, CA 94104-4512
jhowe@turo.com

Secondary Contact
Tom Wang
Chief Product Officer
111 Sutter St Ste 600
San Francisco, CA 94104-4512
tom@turo.com
(415) 965-4525

Julie Weingardt
Chief Operations Officer
111 Sutter St Ste 600
San Francisco, CA 94104-4512
jweingardt@turo.com
(415) 965-4525

Chief Executive
Andre Haddad
Chief Executive Officer
111 Sutter St Ste 600
San Francisco, CA 94104-4512
andre@turo.com

How to get professional help with your Turo problem

If you need help with a Turo problem, you can contact our advocacy team or just push the button.

Get Help