Facebook Customer Service Contacts

Facebook is an online social media and social networking service, with about 1 billion active users.

How to reach a person at Facebook

Main: 650-543-4800

support@fb.com

platformcs@support.facebook.com

https://www.facebook.com/

Facebook Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

We have been told by consumers attempting to contact Facebook via phone, that the number is answered with a message stating:  “Facebook does not offer phone support at this time.”

Please note: We are unable to help restore lost or disabled Facebook accounts.

Customer service resources

Help page

Security page

What you need to know about Facebook

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Facebook

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Facebook mailing address

Facebook executive customer service contacts

or try zuck@fb.com or zuck@fb.com