Facebook Customer Service Contacts

Facebook is an online social media and social networking service, with about 1 billion active users.

Facebook Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

We have been told by consumers attempting to contact Facebook via phone, that the number is answered with a message stating:  “Facebook does not offer phone support at this time.”

Please note: We are unable to help restore lost or disabled Facebook accounts.

Customer service resources

Help page

Security page

What you need to know about Facebook

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Facebook

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Facebook mailing address

1 Hacker Way
Menlo Park, CA 94025
https://www.facebook.com/

Facebook executive customer service contacts

Primary Contact
Chris Cox
Chief Product Officer
1 Hacker Way
Menlo Park, CA 94025
ccox@meta.com
(650) 543-4800

Secondary Contact
Javier Olivan
Chief Operating Officer
1 Hacker Way
Menlo Park, CA 94025
jolivan@fb.com
(650) 543-4800

Chief Executive
Mark Zuckerberg
Chairman and CEO
1 Hacker Way
Menlo Park, CA 94025
MZuckerberg@fb.com
(650) 543-4800 or +48 48 957 48 54

or try zuck@fb.com or zuck@fb.com

How to get professional help with your Facebook problem

If you need help with a Facebook problem, you can contact our advocacy team or just push the button.

Get Help