U.S. Department of State Passport Contacts Customer Service Contacts

The U.S. Department of State is an executive department of the U.S. federal government responsible for foreign policy and relations. The State Department processes U.S. passports.

How to reach a person at U.S. Department of State

Customer Service: (202) 647-4000

NPIC@state.gov

https://travel.state.gov/content/travel/en/passports.html

U.S. Department of State Responsiveness rating

2/5

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Try these contacts for your passport questions.

What you need to know about U.S. Department of State

The State Department has historically handles passport applications and renewals slowly. In recent months, the waiting times have become unacceptably lengthy.

How to resolve a problem with U.S. Department of State

You can get an expedited passport if you have travel booked within 14 calendar days by making an appointment to visit one of the 26 regional passport agencies. Many passport agencies are fully booked, and for first-time applicants, the State Department says it can't guarantee an appointment will be available.

Here’s how to track your passport application status.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

U.S. Department of State mailing address

U.S. Department of State social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at U.S. Department of State.

U.S. Department of State executive customer service contacts