Deutsche Bahn Customer Service Contacts

Deutsche Bahn is a German railway company. Headquartered in Berlin, it is a private joint-stock company (AG), with the Federal Republic of Germany being its single shareholder. It carries about two billion passengers each year.

How to reach a person at Deutsche Bahn

Customer Service: 001 (0) 646 88 33 264

fahrkartenservice@bahn.com

https://www.bahn.com/en/view/index.shtml

Deutsche Bahn Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer service resources

The form must be sent to the following address:

Servicecenter Fahrgastrechte
60647 Frankfurt am Main
Deutschland

What you need to know about Deutsche Bahn

We receive many complaints about Deutsche Bahn. One of our readers had to pay an extra 75 euros just because he had the wrong BahnCard.

How to resolve a problem with Deutsche Bahn

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Deutsche Bahn mailing address

Deutsche Bahn social media channels

Facebook

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Deutsche Bahn.

Deutsche Bahn executive customer service contacts