Sears Holdings Corporation Customer Service Contacts

Sears is owned by Transformco Holdings Corporation. Sears is a chain of department and retail stores. Sears Holdings Corporation also owns Kmart. As of mid-2023, there are 11 total Sears stores remaining.

Sears Holdings Corporation Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Sears Holdings Corporation

We receive a lot of complaints about Sears. The company had promised to assist this customer in installing her replacement dishwasher but didn't follow through. Sears failed to deliver this customer's appliances and is now refusing to provide a refund. Sears refuses to repair or refund a broken dishwasher for this customer.

How to resolve a problem with Sears Holdings Corporation

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Sears Holdings Corporation mailing address

3333 Beverly Road
Hoffman Estates, IL 60179
https://www.sears.com/

Sears Holdings Corporation social media channels

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Sears Holdings Corporation executive customer service contacts

Primary Contact
Polina Elvira
Manager, Strategic Sourcing
3333 Beverly Road
Hoffman Estates, IL 60179
polina.elvira@searshc.com
(847) 286-2500

Secondary Contact
Robert A. Riecker
Chief Financial Officer
3333 Beverly Road
Hoffman Estates, IL 60179
rob.riecker@searshc.com
(847) 286-3715

Chief Executive
Amin Fayez
Chief Executive Officer
3333 Beverly Road
Hoffman Estates, IL 60179
afayez@searshc.com
(847) 286-2500

How to get professional help with your Sears Holdings Corporation problem

If you need help with a Sears Holdings Corporation problem, you can contact our advocacy team or just push the button.

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