The Progressive Corporation is one of the largest providers of car insurance in the United States. The company also insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies.
How to reach a person at Progressive
Main: (440) 461-5000
Customer Service: (855) 758-0630
Fax: (877) 280-5587
Progressive Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Progressive
Progressive has a long record of customer service complaints going back more than a decade.
How to resolve a problem with Progressive
Like most communication service providers, Progressive normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Progressive or any other company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Progressive's mailing address
6300 Wilson Mills Rd
Mayfield Village, OH 44143
Progressive social media channels
Online chat (via their website) Monday through Friday between 5:00 a.m. and midnight EST.
Progressive executive customer service contacts
Primary Contact
Geoffrey Souser
National Director of Customer Care
6300 Wilson Mills Rd
Mayfield Village, OH 44143
Geoffrey_T_Souser@Progressive.com
(440) 620-3030
Secondary Contact
John Murphy
Customer Relationship Management President
6300 Wilson Mills Rd
Mayfield Village, OH 44143
john_murphy@progressive.com
(440) 461-5000
Chief Executive
Tricia Griffith
6300 Wilson Mills Rd
Mayfield Village, OH 44143
consumerhelp@progressive.com
(440) 395-2017
Frequently asked questions about Progressive
If you need to contact Progressive customer service, you have several options:
1. Online Chat: Visit the Progressive Contact Us page and start a chat with a representative. They can assist you with various inquiries or concerns.
2. Phone: Call their customer service number at (855) 347-3939. They are available Monday through Friday from 8:00 a.m. to 5:00 p.m.
4. Mail: If you prefer traditional mail, write to them at their corporate headquarters:
The Progressive Corporation
6300 Wilson Mills Rd.
Mayfield Village, Ohio 44143
If you need to contact Progressive customer service via email, you can reach them at customerservice@progressive.com.
You can cancel your Progressive insurance policy by following these steps:
- Gather necessary information: Collect your policy number and any relevant details.
- Contact progressive insurance: Call Progressive at (866) 416-2003 to initiate the cancellation process.
- Communicate your intentions: Inform the representative that you want to cancel your insurance coverage.
- Provide required information: Be prepared to share your policy number and the date you’d like your coverage to end.
- Confirm cancellation details: Verify the cancellation date and any other relevant information.
Double-check the details provided by the representative and ensure everything is in order.
To get a refund from Progressive, follow these steps:
- Contact Progressive: Call (866) 416-2003 to initiate the cancellation process. Inform them you want to cancel your insurance policy and request a refund.
- Provide information: Be prepared to share your policy number and the reason for cancellation.
- Cancellation date: Specify the date you’d like your coverage to end.
- Review details: Verify the cancellation details provided by the representative.
- Additional documents: Progressive may request additional documents related to your refund request.
- Cancellation fee: Remember that Progressive may charge a cancellation fee, which will be deducted from the refund.
Remember to have another insurance policy before canceling your existing one, especially if you are required by law to maintain coverage.
You can get assistance via chat on its website. Additionally, you can reach out to Progressive by phoning it on (800) 776-4737, or social media channels. If you prefer chatting, visit their website and start a chat session with a representative.
You can also connect with Progressive on social media platforms like Facebook, YouTube, Lifelanes, and Instagram for more options.
If you need to change or modify your Progressive insurance policy, follow these steps:
- Contact Progressive directly through its website or its customer service line.
- When you contact Progressive, provide the necessary details regarding the changes you wish to make. This could include:
- Adding a new vehicle to your policy.
- Adjusting coverage limits.
- Modifying deductibles.
If you’re an international customer and need to contact Progressive customer service, you can reach them at +1-888-671-4405.
To file a complaint with Progressive customer service, you have a few options:
1. Call: You can speak directly to a customer service representative by calling (888) 671-4405. They are available to assist you with any issues or concerns.
2. Chat online: Visit Progressive’s website and use the chat function to communicate with a representative. They can guide you through the process and address your complaint.
3. Email: You can also email your complaint to consumeraffairs@progressiveintl.com.
How to get professional help with your Progressive problem
If you need help with a Progressive problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on January 21, 2015 and updated on March 26, 2024.