J.C. Penney Company, Inc., doing business as JCPenney (JCP and formerly Penney’s), is a chain of American mid-range department stores based in Plano, Texas. The company operates department stores in the mainland U.S. and Puerto Rico.
How to reach a person at J.C. Penney
J.C. Penney Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about J.C. Penney
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with J.C. Penney
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
J.C. Penney mailing address
6501 Legacy Parkway
Plano, TX 75024
J.C. Penney social media channels
J.C. Penney executive customer service contacts
Primary Contact
Mary Boggs
Customer Care Center Manager
6501 Legacy Parkway
Plano, TX 75024
mnboggs@jcp.com
(972) 431-1000
Secondary Contact
Kara Johnson
Sr. Manager Corporate Customer Care
6501 Legacy Parkway
Plano, TX 75024
kjohn581@jcp.com
(972) 431-1000
Katie Mullen
Chief Customer Officer
6501 Legacy Parkway
Plano, TX 75024
kemullen@jcp.com
Chief Executive
Marc Rosen
CEO
6501 Legacy Parkway
Plano, TX 75024
marc.rosen@jcp.com
(972) 431-1000
Frequently asked questions about J.C. Penney
J.C. Penney customer support is available by phone at (800) 322-1189.
J.C. Penney's email address is support@jcp.com.
J.C. Penney's customer service is available from Saturday to Friday from 10:00 a.m. to 9:00 p.m. and Sunday from noon to 7:00 p.m.
You can cancel your J.C. Penney credit card either online or over the phone at (800) 542-0800. To cancel your card online, log in to your account and go the “services” tab.
The quickest method to receive a refund from J.C. Penney is to go to the store to return the merchandise with the receipt. If paid in cash, the refund is instant, or if paid for using a credit card, debit card, or gift card, the money is credited to the method used for payment.
You can click on the chat bot on the right-hand corner of the J.C. Penney website.
Change your plan online
- Navigate to My J.C. Penney on J.C. Penney's website.
- Click on ACCOUNT.
- Select your current plan.
- Click Manage my Plan.
- Follow the prompts to select a new plan and confirm your selection.
J.C. Penney's customer service phone number for international customers is +1-505-998-3793.
You can file a complaint with J.C. Penney customer service by calling their customer service at (800) 937-8997.
What others have to say about J.C. Penney
In 2014 the Customer Service Scoreboard gave it a rating of 52.83 out of 200. For example, out of 350 customer comments, 303 were negative.
How to get professional help with your J.C. Penney problem
If you need help with a J.C. Penney problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on January 6, 2015 and updated on March 26, 2024.