The Home Depot is a home improvement specialty retailer with locations in the United States, Canada and Mexico.
How to reach a person at Home Depot
Home Depot Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Home Depot
Home Depot's customer service problems are predictable. We have had issues with product failures, installation delays, and improperly installed cabinets. The company is typically quick to respond to problems and addresses them adequately.
How to resolve a problem with Home Depot
Check out our ultimate guide to getting a repair, replacement or refund for your appliance. Home Depot's executive contacts are known to be responsive, but make sure you have a solid paper trail.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Home Depot mailing address
2455 Paces Ferry Road
Atlanta, GA 30339-1834
https://www.homedepot.com/
Home Depot social media channels
Home Depot executive customer service contacts
Primary Contact
Michael A. Jones
Sr. Director - Customer Care
2455 Paces Ferry Road
Atlanta, GA 30339-1834
hdescalations@homedepot.com
Chief Executive
Edward Decker
CEO & President
2455 Paces Ferry Road
Atlanta, GA 30339-1834
edward_decker@homedepot.com
Frequently asked questions about Home Depot
To get in touch with Home Depot U.S. customer service, you have a few options:
- Phone: You can call (800) HOME-DEPOT, or (800) 466-3337, for general customer inquiries.
- Email: Send an email to hdcares@homedepot.com.
- Online form: Visit the Contact Us page on their website and fill out the appropriate form for your query.
- Social media: Reach out to them via their social media channels.
- Mail: If you prefer traditional mail, you can write to them at:
- The Home Depot
- 2455 Paces Ferry Road
- Atlanta, GA 30339-1834
Send an email to hdcares@homedepot.com.
Home Depot U.S. customer service hours are as follows:
- Monday to Saturday: 6:00 a.m. to 10:00 p.m. (Eastern time)
- Sunday: 8:00 a.m. to 8:00 p.m. (Eastern time)
To cancel your Home Depot order, follow these steps:
1. Access your account:
- Log in to your Home Depot account using your username and password.
- If you don’t have an account yet, create one by clicking on the “Sign Up” button.
2. Navigate to order history:
- Once logged in, go to the “My Account” section and click on “Order Status & History.”
- This will display all your recent orders.
3. Find the order:
- Locate the specific order you want to cancel from the list.
- Click on it to access more details about the order.
4. Initiate cancellation:
- Look for the option labeled “Cancel Item” or something similar.
- Clicking on this will start the cancellation process for that particular item within your order.
5. Confirm cancellation:
- After initiating the cancellation, a confirmation message will appear.
- Review your decision carefully and click “Confirm” if you’re certain about canceling.
6. Monitor refund status:
- Once you have successfully canceled your order, watch for updates regarding any refunds associated with the order.
- Depending on the payment method and other factors, it may take some time to process.
Remember that if you’ve used a gift card for partial or full payment, you must contact Home Depot’s customer service team to cancel the order within 45 minutes after booking. They are available 24/7 and can guide you through the process.
To obtain a refund from Home Depot, follow these steps:
In person:
- Take the purchased item back to the store where you originally made the purchase.
- Bring along the item’s receipt and a valid form of identification.
- Explain the situation to a representative and request a refund.
- If you used a credit card for the purchase, carry a copy of it with you.
- You’ll receive an immediate refund if you have all the necessary documentation
By mail:
- Write a letter explaining the issue with the product.
- Send the letter to the Home Depot store where the purchase was made.
- Upon receipt and inspection of the item, they will process the refund.
- Refunds are typically credited back to the original payment method.
Depending on the payment method used, it may take 2 to 10 business days for the funds to appear in your account after the refund is applied.
Home Depot offers customer service chat support through their mobile app. You can chat with an expert directly on the Home Depot mobile app between 8:00 a.m. and 10:00 p.m. Eastern time. Additionally, if you prefer a text-based option, you can contact them via their website’s chat or text feature. Feel free to use the method that suits you best!
To change or modify a Home Depot order, follow these steps:
1. Kitchen and bath services:
- Home Depot designers can guide you through styles and help you choose the right products and materials within your budget if you're redesigning, upgrading, or remodeling your kitchen or bathroom.
2. Decor services:
- Need help with shutters, blinds, or storage solutions? Home Depot experts can assist you in selecting and installing these home decor elements.
3. Doors and windows:
- Home Depot offers expert installation and replacement services, whether it’s garage doors, shower doors, French doors, or windows.
4. Exterior home services:
- Home Depot can assemble a team to install solar panels, build fences, or construct decks for your outdoor spaces.
5. Flooring services:
- Home Depot experts can measure your space, provide a quote, and install the flooring from carpet to hardwood, vinyl, or tile.
6. Heating and cooling services:
- Proper installation of HVAC systems is crucial. Home Depot HVAC professionals can repair or install your system, ensuring efficient performance.
7. Water heater installation:
- Use Home Depot’s water heater installation service for a one-year warranty on parts and labor. They also offer same-day repairs in most areas.
8. Home organization services:
- Custom storage solutions are available for every room, including closets, garages, pantries, entryways, laundry rooms, home offices, and playrooms.
Dial 1-800-HOME-DEPOT, or (800) 466-3337, to speak with a representative.
If you’re in Canada, call (416) 386-5847.
To file a complaint with Home Depot customer service, follow these steps:
1. In-store complaints:
- Visit the Home Depot store where your purchase was made.
- Locate the register where you made the purchase.
- Find the customer service area and wait to be assisted.
- Explain the problem you experienced in detail to the customer service representative
2. Online contact: Submit complaints online through Home Depot’s contact page.
How to get professional help with your Home Depot problem
If you need help with a Home Depot problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on January 27, 2015 and updated on March 26, 2024.