Crystal Cruise Lines, most commonly referred to as Crystal Cruises, is a luxury cruise line headquartered in Los Angeles. Its parent company is Genting, which is based in Hong Kong.
How to reach a person at Crystal Cruises
Crystal Cruises Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
Business hours are Monday through Friday, 9 am to 5:30 pm Pacific Standard Time.
Customer service resources
For non-reservations issues, e-mail CruiseQuestions@crystalcruises.com. Note: For guests with a confirmed reservation, please provide your name, voyage number and booking/reservation number (if available) within your email communication or in the email’s subject line.
For guests with specific medical needs such as oxygen or dialysis, and those who have special dietary requests, please contact Onboard Guest Services for the necessary procedures. For additional information on placing gift orders, please also contact us at onboardgstsvcs@crystalcruises.com.
What you need to know about Crystal Cruises
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Crystal Cruises
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Crystal Cruises mailing address
11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025
https://www.crystalcruises.com/
Crystal Cruises social media channels
Crystal Cruises executive customer service contacts
Primary Contact
Carmen Roig
Senior Vice President of Marketing and Sales
11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025
croig@crystalcruises.com
Secondary Contact
Karl Muhlberger
Chief Operating Officer
11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025
kmuhlberger@crystalcruises.com
11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025
Chief Executive
Tom Wolber
President and Chief Executive Officer
11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025
twolber@crystalcruises.com
How to get professional help with your Crystal Cruises problem
If you need help with a Crystal Cruises problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on December 15, 2014 and updated on March 26, 2024.