Bank of America is a multinational investment bank and financial services company headquartered in Charlotte. N.C.
How to reach a person at Bank of America
Customer service: (800) 432-1000
Credit card support: (800) 732-9194
Bank of America Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Bank of America
We receive regular complaints about Bank of America. Here’s one where the bank drained one customer’ savings account, and another one where a decimal point error changes a restaurant bill to 2,190 euros, and Bank of America wouldn't help.
How to resolve a Bank of America problem
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Bank of America's mailing address
100 North Tryon Street
Charlotte, NC 28255
www.bankofamerica.com
Bank of America's executive customer service contacts
Primary Contact
Shimna Sameer
Client Care Executive
Bank of America Corporate Center
100 N. Tryon Street
Charlotte, NC 28255
shimna.sameer@bofa.com
Secondary Contact
Karen Arakelian
Executive Escalations
100 N. Tryon Street
Charlotte, NC
karen.k.arakelian@bofa.com
Additional Contact
Holly O’Neill
Chief Client Care Officer
100 Federal Street
Boston, MA 02110
Chief Executive
Brian Moynihan
Chairman and Chief Executive Officer
100 North Tryon Street
Charlotte, NC 28255
brian.t.moynihan@bofa.com
Frequently asked questions about Bank of America
Bank of America customer support is available by phone at (800) 432-1000.
Bank of America customer service email address is holly.clientcare@bofa.com
Monday to Friday, 8:00 a.m. to 9:00 p.m.
Saturday, 8:00 a.m. to 8:00 p.m.
Sunday, 8:00 a.m. to 5:00 p.m.
You can close your Bank of America account over the phone by calling (800) 432-1000. Alternatively, you can close your account by sending a written letter to Bank of America, FL1-300-01-29, P.O. Box 25118, Tampa, FL 33622-5118. Or visit one of the local branches and request your account be closed.
Contact Bank of America customer support at (800) 432-1000.
Yes, Bank of America has customer service chat support. The chat link can generally be found on the right-hand side of the page. To print your chat session, locate the text chat area, press CTRL+P, and follow your operating system’s printing instructions.
How can I contact Bank of America through email?
Log in to Online Banking and select the Contact Us link in the Help & Support menu, then choose the topic you would like to discuss.
Contact Bank of America at (800) 432-1000 during operating hours.
Bank of America's customer service phone number for international customers is 1-315-724-4022.
You can file a complaint with the Bank of America customer service department by calling (800) 432-1000.
How to get professional help with your Bank of America problem
If you need help with a Bank of America problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on February 26, 2024 and updated on March 13, 2024.