Avianca Airlines Customer Service Contacts

Avianca S.A. is the national airline and flag carrier of Colombia. It is headquartered in Bogotá, Distrito Capital, with its main hub at El Dorado International Airport. Avianca is the largest airline in Colombia and second largest in Latin America. 

How to reach a person at Avianca Airlines

Main: +57 (1) 587-7700

Toll Free: (800) 284-2622

Customer Service: 888-223-5555

https://www.avianca.com/en/

Avianca Airlines Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know Avianca Airlines

We receive occasional complaints about Avianca. Here's a passenger who had to pay twice for checked bags. And here's another passenger who lost their bags and Avianca would not help find it.

How to resolve a problem with Avianca Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Avianca Airlines mailing address

Avianca Airlines social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Avianca Airlines.

Avianca Airlines executive customer service contacts