American Cruise Lines, Inc. was founded in 1991 and is based in Guilford, Connecticut. It provides small ship and river boat cruises along the inland waterways, sheltered harbors, and rivers of the United States. American Cruise Lines also owns Pearl Seas Cruises.
How to reach a person at American Cruise Lines
International : +1-203-458-5700
Email : inquiry@americancruiselines.com
American Cruise Lines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know American Cruise Lines
We receive occasional complaints about American Cruise Lines. Here’s one where a protection plan wasn’t protecting a reader.
How to resolve a problem with American Cruise Lines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
American Cruise Lines mailing address
American Cruise Lines
741 Boston Post Road Suite 200
Guilford, CT 06437
https://www.americancruiselines.com/
American Cruise Lines social media channels
American Cruise Lines executive customer service contacts
Primary Contact
Michelle Saunders
Guest Services Manager
741 Boston Post Road Suite 200
Guilford, CT 06437
michelle.saunders@americancruiselines.com
Secondary Contact
Bret Bullock
Director of Guest Experience
741 Boston Post Road Suite 200
Guilford, CT 06437
bret.bullock@americancruiselines.com
Tim Beebe
Vice President
741 Boston Post Road Suite 200
Guilford, CT 06437
beebe@americancruiselines.com
Chief Executive
Charles A. Robertson
Chairman and CEO
741 Boston Post Road Suite 200
Guilford, CT 06437
charles.robertson@americancruiselines.com
Frequently asked questions about American Cruise Lines
Customer Service Hours:
- Monday to Friday: 8:00 a.m. – 9:30 p.m.
- Saturday: 8:00 a.m. – 8:30 p.m.
- Sunday: 8:30 a.m. – 7:00 p.m.
If you need to cancel your American Cruise Lines service, here are the steps you can follow:
- 24-Hour Cancellation Policy:
- American Cruise Lines offers a 24-hour cancellation policy. Within 24 hours of making your reservation, you can change your mind and receive a 100% refund.
- Cancellation requests must be sent by email to reservations@americancruiselines.com.
- Beyond 24 Hours:
- If you decide to cancel after the initial 24 hours, cancellation charges will apply.
- American Cruise Lines provides a Cancel For Any Reason Protection Plan that allows you to receive a refund beyond the standard policy. Here are the details:
- Deluxe Protection: Purchase the plan within 14 days of your initial payment for the cruise package.
- Basic Protection: You'll only receive basic protection if you purchase a plan 15 days or more after the initial payment.
- Note that this plan is not insurance. It is a cancellation fee waiver offered by American Cruise Lines and is nonrefundable in case of cancellation.
Call American Cruise Lines at (800) 894-8570 to initiate the cancellation process.
If you need to cancel your American Cruise Lines service, here are the steps to follow:
- 24-Hour cancellation policy:
- American Cruise Lines offers a 24-hour cancellation policy. Within 24 hours of making your reservation, you can change your mind and receive a 100% refund. Make sure to submit your cancellation request within this time frame.
- Cancellation requests must be sent by email to reservations@americancruiselines.com.
- Beyond 24 hours:
- If you decide to cancel after the initial 24 hours, cancellation charges will apply.
- American Cruise Lines provides a Cancel For Any Reason Protection Plan that allows you to receive a refund beyond the standard policy. Here are the details:
- Deluxe protection: Purchase the plan within 14 days of your initial payment for the cruise package.
- Basic protection: You'll receive only basic protection if you purchase a plan 15 days or more after the initial payment.
- The plan is a cancellation fee waiver offered by American Cruise Lines and is nonrefundable in case of cancellation. Note that this is not insurance.
Call American Cruise Lines at (800) 894-8570 to initiate the cancellation process.
American Cruise Lines provides customer service through various channels, but unfortunately, they do not offer a live chat support option.
To modify your American Cruise Lines reservation, follow these steps:
1. Contact American Cruise Lines:
- Call them as soon as possible to initiate the modification process.
- Have your booking number and details about the changes you wish to make handy.
- You can reach them at (800) 894-8570.
2. Changes you might be able to make:
- Changing dates: If you need to adjust the cruise dates, the cruise line may accommodate your request based on availability.
- Remember that there might be fees associated with changing to a more expensive time of year.
- Upgrading cabins: If you want to upgrade your cabin, inquire about availability.
- Note that upgrading to a higher cabin category may incur additional fees.
- Adding guests: If you wish to include extra guests, check availability.
- Be aware that there could be fees associated with adding guests.
3. Cancellation Policy:
Remember that American Cruise Lines has a 24-hour cancellation policy.
- Within 24 hours of making your reservation, you can receive a 100% refund.
- Cancellation requests must be submitted within this time frame.
4. Advance Changes:
You may request changes to your cruise itinerary or departure date up to 91 days before the scheduled sailing.
Changes made within 90 days of sailing will incur a $125 per person administrative fee and may be subject to fare increases if applicable.
The customer service line is (800) 460-4518 for general inquiries, reservations, or assistance.
To file a complaint with American Cruise Lines customer service, you have a few options:
1. Phone Contact:
- Call their customer service hotline at (800) 460-4518 during the following hours:
- Monday to Friday: 8:00 a.m. – 9:30 p.m.
- Saturday: 8:00 a.m. – 8:30 p.m.
- Sunday: 8:30 a.m. – 7:00 p.m.
2. Email Contact:
- Send an email to inquiry@americancruiselines.com.
3. Mail Contact:
- If you prefer traditional mail, you can write a letter and send it to their address: American Cruise Lines 741 Boston Post Rd Ste 200 Guilford, CT 06437.
Remember to include relevant details such as your name, address, phone number, email address, reservation number, ship name, dates of travel, and cabin number in your complaint. Providing specific information will help them address your concerns effectively.
Additionally, if you booked through a travel agent, consider copying them on your communication to ensure a coordinated response.
How to get professional help with your American Cruise Lines problem
If you need help with a American Cruise Lines problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on November 26, 2014 and updated on March 26, 2024.