Vivid Seats is an independent marketplace for tickets to live sports, concerts and theater events. It became a public company in April 2021 via a merger with Horizon Acquisition Corporation.
Vivid Seats Responsiveness rating
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What you need to know about Vivid Seats
We receive occasional complaints about Vivid Seats. Here’s one where a reader ordered three tickets but only received two. And another where a reader is struggling to get a refund on a show that has already been rescheduled three times.
How to resolve a problem with Vivid Seats
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Vivid Seats' mailing address
111 N Canal Street
#800
Chicago, IL 60606
www.vividseats.com
Vivid Seats' executive customer service contacts
Primary Contact
Doug Hanson
General Manager, Vice President Operations
111 N Canal Street
#800
Chicago, IL 60606
doug.hanson@vividseats.com
Secondary Contact
Robert Rotondo
VP-GM Contact Center Operations
111 N Canal Street
#800
Chicago, IL 60606
robert.rotondo@vividseats.com
Chief Executive
Stan Chia
Chief Executive Officer
111 N Canal Street
#800
Chicago, IL 60606
stan.chia@vividseats.com
Frequently asked questions about Vivid Seats
Vivid Seats customer support is available by phone at (866) 848-8499.
Vivid Seats does not provide a customer service email address.
Vivid Seats customer service is available 24/7.
Vivid Seats does not allow cancellations or refunds for any tickets, and all sales are final. As a resale marketplace, they list tickets from a vast network of sellers, all of whom own or manage their ticket inventory. Unfortunately, an order cannot be canceled once it has been placed. However, if you can no longer attend the event, you can list your unwanted tickets for sale on their website. Simply click the “Sell” button in the homepage's upper right corner to begin the process.
Vivid Seats does not allow cancellations or refunds for any tickets, and all sales are final. As a resale marketplace, they list tickets from a vast network of sellers who own or manage their ticket inventory. Unfortunately, an order cannot be canceled once it has been placed. However, if you can no longer attend the event, you can list your unwanted tickets for sale on their website. Simply click the “Sell” button in the homepage's upper right corner to begin the process.
Vivid Seats customer service does not provide chat support.
To change or modify your Vivid Seats listing, follow these steps:
- Log into your Vivid Seats account.
- Go to “Listing Manager” on the left side of the page.
- Click on the listing you’d like to edit. You’ll be brought to the listing details page; click “Edit Listing.”
- Adjust the fields you need to change and click “Update Listing.”
You can edit the following details of your listing after it has cleared our in-house review process:
- Price: You can raise or lower your asking price at any time.
- Quantity: You can only lower the quantity, not increase it. For example, if you sell one of your three tickets to your friend, you can lower the quantity to two for sale on our site.
- Splits: If you are listing a quantity of 3 tickets but are having difficulty selling them, you can change your split options so buyers can purchase two tickets out of the set of 3. Learn more about how splits work here.
- Upload Tickets: If you didn’t upload tickets when you created your “PDF e-ticket” listing, please upload them as soon as possible. Your tickets must be PDF e-tickets. Scans of hard stock tickets or mobile e-tickets are strictly prohibited.
Remember that if you need to change anything other than the details listed above, you must take your listing down and relist the tickets.
If you’re an international customer and need to contact Vivid Seats customer service, you can reach them at +1-925-206-3066.
To file a complaint with Vivid Seats customer service, you have a few options:
Online: Visit the Vivid Seats Contact Customer Service page. You can find answers to common questions in the Knowledge Base or directly contact their customer service team.
Phone: Call their customer service number at (925) 206-3066.
How to get professional help with your Vivid Seats problem
If you need help with a Vivid Seats problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on February 26, 2024 and updated on March 12, 2024.