Yelp offers user-generated reviews and information on local businesses and service providers through its website at Yelp.com, and via its mobile apps.
Yelp Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
To reach an operator, call (415) 908-3801, wait for two rotations of the automated message; on the third time it will offer 7 to reach an operator.
What you need to know about Yelp
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Yelp
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Yelp mailing address
140 New Montgomery Street
suite 900
San Francisco, CA 94105
https://www.yelp.com/
Yelp social media channels
Yelp executive customer service contacts
Primary Contact
Vince Sollitto
Senior Vice President, Communications and Public Affairs
140 New Montgomery Street
suite 900
San Francisco, CA 94105
vince@yelp.com
Secondary Contact
Jed Nachman
Chief Operating Officer and Director
140 New Montgomery Street
suite 900
San Francisco, CA 94105
ned@yelp.com
Chief Executive
Jeremy Stoppelman
Co-founder and Chief Executive Officer
140 New Montgomery Street
suite 900
San Francisco, CA 94105
jeremy@yelp.com
How to get professional help with your Yelp problem
If you need help with a Yelp problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on November 22, 2014 and updated on March 26, 2024.