Japan Airlines Co., Ltd. (JAL) is the second largest airline by fleet in Japan and is headquartered in Shinagawa, Tokyo, Japan. Japan Airlines has main hubs in Tokyo as well as Osaka. JAL group companies include Japan Airlines, J-Air, JAL Express, Japan Air Commuter, Japan Transocean Air, and Ryukyu Air Commuter, as well as JAL Cargo for cargo and mail services.
How to reach a person at Japan Airlines
Japan Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
Customer service resources
https://www.jal.co.jp/jp/en/information/
Also containing information for English-speaking travelers, this page has phone contact information for the following: Information & Reservations, Priority & Guest reservations (disabled, hearing-impaired), Smile Support desk, JAL Family Club, JAL Credit Card, JAL Gift Card Center, Comments, and Award Reservation Desks for various smaller associated airlines.
Customer Service US:
US Customer Service & Support Center
300 Continental Boulevard, Suite 401
El Segundo, CA 90245
What you need to know about Japan Airlines
We receive many complaints about Japan Airlines. Japan Airlines did not give this passenger a seat assignment until the day of the flight. This passenger had to pay $8,250 to get home, due to Japan Airlines and British Airways codesharing issues.
How to resolve a problem with Japan Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Japan Airlines mailing address
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa
Tokyo, Japan
https://www.jal.com/
Japan Airlines social media channels
Japan Airlines executive customer service contacts
Primary Contact
Tadashi FUJITA
General Manager, Domestic Passenger Sales
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa
Tokyo, Japan
tadashi.fujita@jal.com
Secondary Contact
Yoshiharu UEKI
Representative Director, President
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa
Tokyo, Japan
yoshiharu.ueki@jal.com
Hiroyuki HIOKA
Executive Officer, General Sales
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa
Tokyo, Japan
hiroyuki.hioka@jal.com
Chief Executive
Masaru ONISHI
Director, Chairman
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa
Tokyo, Japan
masaru.onishi@jal.com
What others have to say about Japan Airlines
http://www.airlinequality.com/airline-reviews/japan-airlines/
How to get professional help with your Japan Airlines problem
If you need help with a Japan Airlines problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on September 5, 2015 and updated on March 26, 2024.