South African Airways (SAA) is the national flag carrier and largest airline of South Africa, with headquarters in Airways Park on the grounds of OR Tambo International Airport near Johannesburg. The airline flies to 38 destinations worldwide from its hub at OR Tambo International Airport
Customer service resources
Customer service in South Africa:
Tel : +27 11 978 2888
Fax : +27 11 978 9567
What you need to know about South African Airways
We receive occasional complaints about South African Airways. Here's one where a passenger heading to her mother's funeral was charged $5,900 by SAA for an economy-class ticket.
How to resolve a problem with South African Airways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
South African Airways mailing address
1200 S. Pine Island Road
Suite 650
Plantation, FL 33324
https://www.flysaa.com/
South African Airways social media channels
South African Airways executive customer service contacts
Primary Contact
Tim Atkinson
Senior Leader | Operations | People Management | Delivering Change | Customer Service Excellence
1200 S. Pine Island Road
Suite 650
Plantation, FL 33324
timatkinson@flysaa.com
Secondary Contact
Todd Neuman
Vice President, Sales and Marketing - North America
1200 S. Pine Island Road
Suite 650
Plantation, FL 33324
toddneuman@flysaa.com
(954) 769-5111
Tebogo Tsimane
General Manager, Operations
1200 S. Pine Island Road
Suite 650
Plantation, FL 33324
tebogotsimane@flysaa.com
Chief Executive
Vuyani Jarana
CEO South African Airways
Airways Park
Johannesburg International Airport, 1627
Johannesburg, South Africa
VuyaniJarana@flysaa.com
Alternate email: ceo@flysaa.com
How to get professional help with your South African Airways problem
If you need help with a South African Airways problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on November 22, 2014 and updated on March 26, 2024.