South African Airways Customer Service Contacts

South African Airways (SAA) is the national flag carrier and largest airline of South Africa, with headquarters in Airways Park on the grounds of OR Tambo International Airport near Johannesburg. The airline flies to 38 destinations worldwide from its hub at OR Tambo International Airport

How to reach a person at South African Airways

Toll Free : (954) 769-5023

Fax customer service : (954) 769 5069

South African Airways Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer service resources

Customer service in South Africa:

customercare@flysaa.com

What you need to know about South African Airways

We receive occasional complaints about South African Airways. Here's one where a passenger heading to her mother's funeral was charged $5,900 by SAA for an economy-class ticket.

How to resolve a problem with South African Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

South African Airways mailing address

1200 S. Pine Island Road
Suite 650
Plantation, FL 33324
https://www.flysaa.com/

South African Airways social media channels

X

South African Airways executive customer service contacts

Primary Contact
Tim Atkinson
Senior Leader | Operations | People Management | Delivering Change | Customer Service Excellence
1200 S. Pine Island Road
Suite 650
Plantation, FL 33324
timatkinson@flysaa.com

Secondary Contact
Todd Neuman
Vice President, Sales and Marketing - North America
1200 S. Pine Island Road
Suite 650
Plantation, FL 33324
toddneuman@flysaa.com
(954) 769-5111

Tebogo Tsimane
General Manager, Operations
1200 S. Pine Island Road
Suite 650
Plantation, FL 33324
tebogotsimane@flysaa.com

Chief Executive
Vuyani Jarana
CEO South African Airways
Airways Park
Johannesburg International Airport, 1627
Johannesburg, South Africa
VuyaniJarana@flysaa.com

Alternate email: ceo@flysaa.com

How to get professional help with your South African Airways problem

If you need help with a South African Airways problem, you can contact our advocacy team or just push the button.

Get Help