Aegean Airlines S.A. is a Greek airline that is part of the Star Alliance. It operates scheduled and charter services from Athens and Thessaloniki to major destinations in Greece and elsewhere in Europe.
How to reach a person at Aegean Airlines
Main: +30 (210) 626-1700
Customer service: +30 (210) 626-1941
Toll-free: 1-833-732-8158
International: +30 (210) 626-1700
Aegean Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Aegean Airlines
We receive occasional complaints about Aegean Airlines. Most of the issues involve refund problems.
How to resolve a problem with Aegean Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Aegean Airlines mailing address
Aegean Airlines
31, Viltanioti Street
Kato, Kifissia
Kifissia, Greece 14564
https://en.aegeanair.com/
Aegean Airlines social media channels
Aegean Airlines executive customer service contacts
Primary Contact
Varvara Zouroudi
Customer Relations & Social Media Team Leader
31, Viltanioti Street
Kato, Kifissia
Kifissia, Greece 14564
zouroudi.varvara@aegeanair.com
Secondary Contact
Irini Christoforaki
Customer Relations Manager
31, Viltanioti Street
Kato, Kifissia
Kifissia, Greece 14564
christoforaki.irini@aegeanair.com
Michael Kouveliotis
Chief Financial Officer
31, Viltanioti Street
Kato, Kifissia
Kifissia, Greece 14564
michael.kouveliotis@aegeanair.com
Chief Executive
Dimitrios Gerogiannis
Managing Director
31, Viltanioti Street
Kato, Kifissia
Kifissia, Greece 14564
dimitris.gerogiannis@aegeanair.com
Frequently asked questions about Aegean Airlines
You can reach Aegean Airlines customer service by dialing 801-11-20000 (from a landline phone) or +30-210- 626-1000 (from a mobile phone or from abroad), which is available continuously.
Aegean Airlines is at 31 Viltanioti St., Kato, Kifissia 14564.
You can easily access your Miles earned through your Online Miles+Bonus Account Management on the website www.aegeanair.com or by contacting Aegean's call center at 801-11-20000 (from a landline phone) or +30-210-626-1000 (from a mobile phone or from abroad).
For inquiries regarding delayed baggage, contact the Lost and Found headquarters at Athens airport by dialing +30-210-353-0546. The reimbursement process will commence if your baggage remains untraceable after 45 days from your request. Follow the same procedure if your baggage is damaged.
You can reach out to Aegean Airlines via email at dpo@aegeanair.com or privacy@aegeanair.com.
To contact Aegean Airlines in Greece, dial +30-210-626-1000.
Aegean Airlines functions as a full-service carrier, serving short and medium-haul routes.
Cabin Baggage Allowance:
- Economy Class Light Fare: Passengers are permitted to carry one piece of cabin baggage weighing up to 8 kg, with dimensions not exceeding 56 cm x 45 cm x 25 cm. Additionally, one personal item, such as a handbag or thin laptop case, is allowed, which must fit under the seat in front of you.
- Flex & ComfortFlex Fare: Passengers can bring two pieces of cabin baggage. The first piece can weigh up to 8 kg and adhere to the same dimensions as mentioned above. The second piece serves as a personal item.
- Business Class: Business travelers can carry two pieces of cabin baggage. The first piece can weigh up to 13 kg and have the same dimensions. The second piece is considered a personal item.
Checked Baggage:
Checked baggage allowances vary depending on the fare class:
- Economy Light & Flex: No checked baggage is included.
- Economy ComfortFlex: Passengers are allowed one piece of checked baggage weighing up to 23 kg free of charge.
- Business Class: Business passengers can check in one piece of baggage with the same size and weight requirements as Economy. Additionally, they can have one additional bag weighing no more than 5 kg, with dimensions of 45 cm x 35 cm x 20 cm.
Additional Notes:
- Strollers for children under 2 years of age are entitled to a free stroller.
- Liquid items must be placed in containers with a maximum capacity of 100 ml each, included in a transparent, resealable plastic bag with a maximum capacity of 1 liter.
Award miles do not expire, allowing you to redeem them as long as your Miles+Bonus account remains active.
Yes, you can transfer award miles in sets of 1,000 at a fixed transaction fee of 15 euros per transfer, regardless of the number of miles being transferred.
To redeem miles for an Aegean or Olympic Air flight, proceed online through the Miles+Bonus Account on Aegean's website, www.aegeanair.com, within the Miles+Bonus section.
How to get professional help with your Aegean Airlines problem
If you need help with a Aegean Airlines problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on September 2, 2015 and updated on March 26, 2024.