The Walt Disney World Resort, informally known as Walt Disney World or simply Disney World, is an entertainment complex in Bay Lake, Florida, near Kissimmee and Orlando and is the flagship of Disney’s worldwide corporate empire. Walt Disney World is owned and operated by Walt Disney Parks and Resorts, a division of The Walt Disney Company.
How to reach a person at Disney World
Disney World Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Disney World
We receive occasional complaints about Disney World. On the last day, these customers were surprised by a mandatory resort fee. Disney also failed to provide a satisfactory response to this customer's questions.
How to resolve a problem with Disney World
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Disney World mailing address
P.O. Box 10000
Lake Buena Vista, FL 32830
https://disneyworld.disney.go.com/
Disney World social media channels
Disney World executive customer service contacts
Primary Contact
Jim MacPhee
Senior Vice President of Next Generation Experiences and Walt Disney World Parks
P.O. Box 10000
Lake Buena Vista, FL 32830
james.d.macphee@disney.com
(407) 560-2960
Chief Executive
George Kalogridis
CEO
P.O. Box 10000
Lake Buena Vista, FL 32830
george.kalogridis@disney.com
(407) 828-2600
How to get professional help with your Disney World problem
If you need help with a Disney World problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on February 9, 2015 and updated on March 26, 2024.