Aerolíneas Argentinas is Argentina's largest airline, serving domestic and international routes from Buenos Aires. Established in 1950, it operates flights worldwide.
How to reach a person at Aerolineas Argentinas
Main: +54 11 4130 77 77
Customer service: (800) 333-0276
Fax: +54 11 4130 35 82
Aerolineas Argentinas Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Aerolineas Argentinas
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Aerolineas Argentinas
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Aerolineas Argentinas's mailing address
Bouchard 547, 9th Floor
Buenos Aires , C1106ABG
https://www.aerolineas.com.ar/en-us
Aerolineas Argentinas's executive customer service contacts
Primary contact
Marcelo Bottini
Regional Director North America
Bouchard 547, 9th Floor
Buenos Aires , C1106ABG
mbottini@us.aerolineas.aero
Secondary contact
Florencia Zarlenga
Head Of Customer Experience
Bouchard 547, 9th Floor
Buenos Aires , C1106ABG
florencia@aerolineas.com.ar
Chief Executive
Luis Malvido
President
Bouchard 547, 9th Floor
Buenos Aires , C1106ABG
Luis@aerolineas.com.ar
Frequently asked questions about Aerolineas Argentinas
You can reach Aerolíneas Argentinas customer service through the following channels:
1. Phone: Dial (800) 333-0276 to speak with a representative. They are available from 9 a.m. to 7 p.m. daily (local time in Argentina).
2. WhatsApp: You can also message them on WhatsApp at +54 11 49404798. The WhatsApp service operates from 9 a.m. to 6 p.m. on weekdays (again, local time in Argentina).
3. Email for Travel Agents: If you’re a travel agent, you can contact them via email .
4. Branches and Airports: Visit their branches or airports during operating hours.
To contact Aerolíneas Argentinas customer service via email, use ventasonline@aerolineas.com.ar.
Aerolíneas Argentinas' customer service hours are as follows:
Phone Support: You can reach them by phone at (800) 333-0276. They are available daily from 9 a.m. to 7 p.m. (local time in Argentina).
WhatsApp: For WhatsApp inquiries, message them at +54-11-4940-4798. The WhatsApp service operates on weekdays from 9 a.m. to 6 p.m. (local time).
To cancel your Aerolíneas Argentinas service, follow these steps:
1. Within 24 Hours of booking: If you made the original reservation within the last 24 hours, you can cancel it with a full refund. This applies if the reservation was made seven (7) days or more before your scheduled flight. Visit the Aerolíneas Argentinas website to initiate the cancellation process.
2. Contact customer service:
- Phone Support: Call (800) 333-0276 during their operating hours (local time in Argentina).
- WhatsApp: Message them at +54-11-4940-4798 on weekdays from 9 a.m. to 6 p.m. (local time in Argentina).
Remember that if you cancel a segment of a round-trip itinerary with a value tied to a round-trip ticket, you’ll need to cancel the entire journey and repurchase your ticket. Within the next 72 hours, you’ll receive an email notifying you of the outcome of your cancellation request.
To obtain a refund from Aerolíneas Argentinas, follow these steps:
1. Within 24 hours of booking:
If you made the original reservation within the last 24 hours, you can cancel it for a full refund. This applies if the reservation was made seven (7) days or more before your scheduled departure time. You can make timely cancellations on the Aerolíneas Argentinas website.
2. Ticket refund:
- Refunds may only be requested during the 12-month validity period of the ticket (starting from the date of issuance).
- The possibility of a cancellation penalty exists, and some taxes may be nonrefundable.
- Refunds are subject to the rules applicable to the relevant fare.
- If you purchased the ticket online, select the same place of residence as when you initially bought the ticket.
- Accurately fill in the refund form with your data; any specific questions will be addressed via email.
Remember, the refund process depends on the fare type and other factors.
Contact them via WhatsApp at +54-11-4940-4798 from Monday to Friday between 9 a.m. and 6 p.m. (local time in Argentina).
To change or modify a service with Aerolíneas Argentinas, follow these steps:
1. Contact customer service: Contact Aerolíneas Argentinas through their customer service channels. You can use WhatsApp by messaging them at +54-11-4940-4798 during their business hours (Monday to Friday, 9 a.m. to 6 p.m., local time in Argentina) or call their hotline at (800) 333-0276 (available daily from 9 a.m. to 7 p.m., local time in Argentina).
2. Provide Details: Explain the changes or modifications you need. Be prepared to provide relevant information such as your booking reference, flight details, and any specific requests.
3. Follow Instructions: The customer service representative will guide you. They may assist with rebooking, changing dates, upgrading, or other adjustments based on your requirements.
If you’re an international customer and need to reach Aerolíneas Argentinas for customer service you can send them a WhatsApp message at +54-11-4940-4798 during their business hours, Monday to Friday, 9 a.m. to 6 p.m. (local time in Argentina).
To file a complaint with Aerolíneas Argentinas, follow these steps:
1. Visit the customer service center: Go to the Aerolíneas Argentinas customer service center.
2. Select the relevant option:
- If you want to make a suggestion, express your congratulations, or file a complaint, choose the appropriate option.
- For complaints, ensure you fill in all the required information for a thorough investigation.
3. Provide details:
- If you’re traveling with companions, include their information in the same complaint.
- After completing the transaction, the system will assign each passenger a number to identify their procedure.
4. Contribute to improvement:
- Your feedback helps Aerolíneas Argentinas enhance its services.
- Contact their customer service channel for reservation-related inquiries, changes, cancellations, or flight confirmations.
- For refunds, visit the refund page.
How to get professional help with your Aerolineas Argentinas problem
If you need help with a Aerolineas Argentinas problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on February 29, 2024 and updated on March 9, 2024.