DSW Inc. (Designer Shoe Warehouse) is a footwear and accessories retailer that operates a portfolio of retail concepts It’s primary concept, Designer Shoe Warehouse, offers brand name and designer dress, casual and athletic footwear and accessories. DSW operates more than 500 stores in 44 states, as well as nearly 290 leased departments for other retailers in the United States under the Affiliated Business Group.
DSW Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
CUSTOMER SERVICE HOURS
Monday-Friday 7 AM – 10 PM ET
Saturday 10 AM – 10 PM ET
Sunday 12 PM – 9 PM ET
What you need to know about DSW
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with DSW
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
DSW's mailing address
810 DSW Drive
Columbus, Ohio 43219
https://www.dsw.com
DSW's executive customer service contacts
Primary Contact
Tim Harpe
Director, Customer Operations
810 DSW Drive
Columbus, Ohio 43219
timharpe@dswinc.com
Chief Executive
Roger L. Rawlins
810 DSW Drive
Columbus, Ohio 43219
rogerrawlins@dswinc.com
How to get professional help with your DSW problem
If you need help with a DSW problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on February 29, 2024