China Eastern Airlines Customer Service Contacts

China Eastern Airlines Corporation Limited is an airline headquartered in Shanghai Hongqiao International Airport in Changning District, Shanghai. It is a major Chinese airline operating international, domestic and regional routes.

How to reach a person at China Eastern Airlines

Customer Service:  (855) 589-5530

China Eastern Airlines Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

China Eastern Airlines European Rep-offices:

Paris: Tel: +33 144 86 03 00 Fax: +33 144 86 08 68
London: Tel: +44 207 935 2676 Fax: +44 207 935 2967
Frankfurt: Tel: +49 69 133 8930 Fax: +49 69 133 89333
Moscow: Tel: +7 495 935 8828 Fax: +7 495 935 8829

Office Hours:

06:00-18:00 PST (Monday-Sunday)

For customers with hearing or speech disabilities: Dial 711

What you need to know about China Eastern Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with China Eastern Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

China Eastern Airline's mailing address

China Eastern Airlines Company Limited
66 Airport Avenue
Pudong International Airport
https://us.ceair.com/en/

China Eastern Airline's social media channels

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China Eastern Airline's executive customer service contacts

Primary Contact
Ben Beidou Lee
Director of Sales - North America
China Eastern Airlines Company Limited
66 Airport Avenue
Pudong International Airport
blee@chinaeastern-usa.com

Secondary Contact
Tim Codd
Vice President - North America
China Eastern Airlines Company Limited
66 Airport Avenue
Pudong International Airport
tcodd@chinaeastern-usa.com

Tang Bing
Executive Vice President
China Eastern Airlines Company Limited
66 Airport Avenue
Pudong International Airport
tbing@flychinaeastern.com

Chief Executive
Mr. Xulun Ma Vice
Chairman & President
China Eastern Airlines Company Limited
66 Airport Avenue
Pudong International Airport

How to get professional help with your China Eastern Airlines problem

If you need help with a China Eastern Airlines problem, you can contact our advocacy team or just push the button.

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