JPMorgan Chase Bank, N.A., doing business as Chase, is a national bank that constitutes the consumer and commercial banking subsidiary of the multinational banking corporation JPMorgan Chase.
How to reach a person at Chase Bank
Chase Bank Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Chase Bank
We receive frequent complaints about Chase. Here’s one where a reader wanted his Chase Ultimate Rewards points refunded. Here's another case where a customer's refund was lost during a PayPal to Chase transfer. In another case, the company took a long time to refund $19,148.
How to resolve a problem with Chase Bank
This guide on how to solve a customer service problem will help you solve most problems with the company. You can also refer to the executive contacts below.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Chase Bank mailing address
383 Madison Avenue
New York, N.Y 10179
Chase Bank social media channels
Chase Bank executive customer service contacts
Primary Contact
Marianne Lake
Co-CEO of Consumer & Community Banking
383 Madison Avenue
New York, N.Y 10179
marianne.lake@jpmchase.com
Secondary Contact
Jennifer Piepszak
Co-CEO of Consumer & Community Banking (CCB)
383 Madison Avenue
New York, N.Y 10179
jpmcinvestorrelations@jpmchase.com
Chief Executive
Jamie Dimon
Chairman and Chief Executive Officer
383 Madison Avenue
New York, N.Y 10179
jamie.dimon@jpmchase.com
(212) 270-1111
Alternate email for Dimon: executive.office@chase.com
Frequently asked questions about Chase Bank
Chase Bank customer support is available by phone at (800) 935-9935.
You can reach Chase Bank at chase.executive.office@chase.com.
Chase's customer service is available 24/7.
The best way is to close the account online, or go to a Chase branch and ask to speak with a banker and they can help you.
Call the Chase Bank customer service at (800) 935-9935 and follow the instructions to verify your account information.
Sign in to your account, go to Summary, select your Merchant Services account, click on the arrow next to the settled transaction you’d like to refund, and click Issue Refund.
Find and select the transaction you are concerned about, review the details, and click Dispute Transaction to start the process.
Call Chase customer service at (800) 432-3117 and ask to speak to a Chase representative, explain the situation, and explain why you wish to dispute the charge on your card.
You can access the Chase Digital Assistant on your Chase mobile app.
It’s easy to update your credit card payment on the go. Here’s how:
1. After signing in, choose the account for the card you want and tap "Show details"
2. Tap "Manage" next to "Automatic payments," then tap "Edit" in the top right corner
3. Change the amount, the pay-from account, or turn off automatic payments
4. Tap "Done," then confirm your choices5. Finally, tap "Update automatic payments."
Chase's customer service phone number for all callers is 1-212-270-6000.
You can file a complaint with Chase's customer service department by calling (800) 935-9935.
How to get professional help with your Chase Bank problem
If you need help with a Chase Bank problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on January 12, 2015 and updated on March 26, 2024.