Flixbus Customer Service Contacts

FlixBus is a European long-distance bus service.  It started in the German market and in 2015  it began expanding internationally with long-distance networks in France, Italy, Denmark, the Netherlands and Croatia, as well as cross-border regular services to Norway, Spain and England. In 2018 FlixBus USA launched in 2018 and now covers  1,70  destinations in 29 countries.

Flixbus Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

For European Customers email service@flixbus.de

Mobility/Accessibility issues concerns should go to mobility@flixbus.com.

What you need to know about Flixbus

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Flixbus

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Flixbus's mailing address

Birketweg 33
München, 80639
https://www.flixbus.com/

Flixbus's social media channels

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Facebook @FlixBus

Twitter @FlixBus or @FlixBus_USA

Flixbus's executive customer service contacts

Primary Contact
Yorck Benzino
Head of Operations US
Birketweg 33
München, 80639
Yorck.Benzino@flixbus.com

Secondary Contact
Pierre Gourdain
Senior Managing Director, US, Canada
Birketweg 33
München, AZ 85260
Pierre.Gourdain@flixbus.com

Chief Executive
Jochen Engert
Managing Director
Birketweg 33
München, 80639
Engert@flixbus.com

Alternative email address: Jochen@flixbus.de

How to get professional help with your Flixbus problem

If you need help with a Flixbus problem, you can contact our advocacy team or just push the button.

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