FlixBus is a European long-distance bus service. It started in the German market and in 2015 it began expanding internationally with long-distance networks in France, Italy, Denmark, the Netherlands and Croatia, as well as cross-border regular services to Norway, Spain and England. In 2018 FlixBus USA launched in 2018 and now covers 1,70 destinations in 29 countries.
For European Customers email service@flixbus.de
Mobility/Accessibility issues concerns should go to mobility@flixbus.com.
What you need to know about Flixbus
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Flixbus
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Flixbus's mailing address
Birketweg 33
München, 80639
https://www.flixbus.com/
Flixbus's executive customer service contacts
Primary Contact
Yorck Benzino
Head of Operations US
Birketweg 33
München, 80639
Yorck.Benzino@flixbus.com
Secondary Contact
Pierre Gourdain
Senior Managing Director, US, Canada
Birketweg 33
München, AZ 85260
Pierre.Gourdain@flixbus.com
Chief Executive
Jochen Engert
Managing Director
Birketweg 33
München, 80639
Engert@flixbus.com
Alternative email address: Jochen@flixbus.de
How to get professional help with your Flixbus problem
If you need help with a Flixbus problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 1, 2024