Verizon is a US telecom services provider. Verizon provides local telephone, long-distance, Internet access, and digital TV services to residential and wholesale customers.
Verizon Responsiveness rating
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What you need to know about Verizon
We receive regular complaints about Verizon. The company is not assisting this customer in switching to a new wireless carrier after her cell phone stopped working. The company has been charging this customer for decades for a service he has never used. Also, this customer is unable to redeem his Verizon gift card.
How to resolve a problem with Verizon
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Verizon mailing address
One Verizon Way
PO Box 33078 St Petersburg, FL 33733
Basking Ridge, NJ 07920
https://www.verizon.com/about/
Verizon social media channels
Verizon executive customer service contacts
Primary Contact
Nancy Clark
Senior Vice President & Group President - Consumer Sales & Service
One Verizon Way
Basking Ridge, NJ 07920
Nancy.Clark@Verizonwireless.com
Secondary Contact
Sharon Laws-Tiller
Sr. Manager- Executive Relations Operations
One Verizon Way
Basking Ridge, NJ 07920
sharon.laws-tiller@verizonwireless.com
Chief Executive
Hans Vestberg
Chairman and Chief Executive Officer
One Verizon Way
Basking Ridge, NJ 07920
Hans.Vestberg@verizon.com
Do not start by writing to the CEO. This could severely limit your ability to resolve your issue.
Frequently asked questions about Verizon
To contact Verizon Wireless customer service, call (800) 922-0204.
For Verizon Fios, call (800) 837-4966.
For Verizon prepaid, call (888) 294-6804.
Alternatively, you can email it at cersVXMExecutives@verizxonwireless.com
Dial (800) 922-0204 between 8:00 a.m. and 7:00 p.m. Alternatively, you can visit a nearby store to speak with a representative.
The phone number (800) 837-4966 is associated with Verizon customer service.
Dial (800) 225-5499 for sales inquiries. For general customer service, dial (800) 922-0204.
Dial 611 on your Verizon phone for assistance
Go to verizon.com and sign in to your My Verizon account. From your account overview, select "Manage all devices." To continue changing a device on an existing line, select "Activate your device." From the "Activate or Switch" page, select "Activate on an existing line.
If you receive a suspicious text message claiming to be from Verizon, forward it to Verizon right away at SPAM (7726). You can also forward any suspicious emails you receive to phishing@verizon.com.
To activate your Verizon phone, call (800) 922-0204.
How to get professional help with your Verizon problem
If you need help with a Verizon problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on December 29, 2014 and updated on March 26, 2024.