Advantage Rent a Car is a discount car rental company based in Orlando, Florida. It is owned by Hertz.
Advantage Rent a Car Responsiveness rating
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What you need to know about Advantage Rent a Car
We receive a fair amount of complaints about Advantage Rent a Car. Here’s a case where it tried to scam a customer for damage to the rental vehicle.
How to resolve a problem with Advantage Rent a Car
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Advantage Rent a Car mailing address
Advantage Rent a Car
2003 McCoy Road
Orlando, FL 32809
https://www.advantage.com/
Advantage Rent a Car social media channels
Advantage Rent a Car executive customer service contacts
Primary Contact
Naomi Cantera
Corporate Customer Service Manager
2003 McCoy Road
Orlando, FL 32809
naomi.cantera@aezrac.com
Secondary Contact
James Sutton
Vice President of Operations
2003 McCoy Road
Orlando, FL 32809
james.sutton@aezrac.com
Chief Executive
Scott Davido
President
2003 McCoy Road
Orlando, FL 32809
Scott.Davido@aezrac.com
Frequently asked questions about Advantage Rent a Car
You can reach Advantage Rent a Car customer service through the following channels:
- Phone: You can call their toll-free number at (800) 777-5500. They are available 24/7 to assist you with most queries.
- Lost & Found: If you’ve lost something during your rental, you should first try to contact the location you rented from. If you can't reach them, you can reach out to the central Advantage Lost & Found. This link takes you to a web page where you can enter the description of your lost item. You can also call the number above during their hours of operation, 8:00 a.m. to 10:00 p.m., Monday to Friday, Eastern time. If you call outside those hours, you can leave your name and number and they will call you back on the next business day.
- Online Message: Visit their website and use the contact form to submit your inquiry. They’ll get back to you shortly.
- Email: You can email them for general inquiries at info@advantagecarrentals.com.
To contact Advantage Rent a Car via email, contact them at info@advantagecarrentals.com.
Advantage Rent a Car’s customer service hours are as follows:
Phone Support: You can reach them 24/7 by calling their toll-free number, (800) 777-5500.
Lost & Found Assistance: For lost items during your rental, you can contact Advantage Lost & Found between 8:00 a.m. and 10:00 p.m., Monday to Friday, Eastern Time.
To cancel your Advantage Rent a Car reservation, follow these steps:
1. Online Cancellation:
- Visit the Advantage Rent a Car cancellation page.
- Fill in your confirmation number, then click on “Cancel Reservation.”
- Follow the instructions to cancel your booking.
2. Contact Customer Service:
- You can call Advantage Rent a Car's customer service at (800) 777-5500. They are available 24/7 to assist you.
To obtain a refund from Advantage Rent a Car, follow these steps:
1. Online Cancellation:
- Visit the Advantage Rent a Car Cancellation page.
- If you already have a reservation, click on “Cancel Reservation.”
- Follow the instructions to cancel your booking.
2. Contact Customer Service:
- You can call Advantage Rent a Car customer service at (800) 777-5500. They are available 24/7 to assist you.
Advantage Rent a Car does not provide live chat. Use the contact information above to reach them.
To change or modify an Advantage Rent a Car reservation, follow these steps:
- Log in to the web site or app: You can view, modify or cancel your reservation through the web site or the app.
- Contact Customer Service: Reach out to Advantage Rent a Car’s customer service via phone or online. You can call them at (800) 777-5500 or send a message through their website. Explain the changes you need, such as adjusting your reservation dates, upgrading your vehicle, or modifying any other details.
- Provide Reservation Information: When speaking with a representative, provide your reservation details, including the reservation number, pickup location, and dates. This will help them locate your booking quickly.
- Specify Changes: Clearly state what changes you want to make. For example:
- Let them know if you need to change the pickup or drop-off location.
- If you want to upgrade to a different vehicle class, mention your preference.
- Provide the new dates if you need to extend or shorten your rental period.
- Be sure to confirm any changes before ending the call.
For international customers seeking assistance from Advantage Rent a Car, you can reach their customer service by dialing +1-800-777-5500.
To file a complaint with Advantage Rent a Car customer service, follow these steps:
1. Contact Advantage Customer Care:
- Phone: Call their customer care hotline at (800) 777-5500.
- Online: Visit the Customer Care page on their website.
- Email: You can also email your complaint to CustomerService@Advantage.com.
2. Provide Relevant Information:
- When contacting them, clearly describe your complaint. Be concise and provide any evidence or documentation you’ve collected.
- Include your reservation number, rental details, and other relevant information to help them identify your case.
How to get professional help with your Advantage Rent a Car problem
If you need help with a Advantage Rent a Car problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on August 31, 2015 and updated on March 26, 2024.