Advantage Rent a Car Customer Service Contacts

Advantage Rent a Car is a discount car rental company based in Orlando, Florida. It is owned by Hertz.

How to reach a person at Advantage Rent a Car

Toll Free : (800) 777-5500

Advantage Rent a Car Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Advantage Rent a Car

We receive a fair amount of complaints about Advantage Rent a Car. Here’s a case where it tried to scam a customer for damage to the rental vehicle.

How to resolve a problem with Advantage Rent a Car

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Advantage Rent a Car mailing address

Advantage Rent a Car
2003 McCoy Road
Orlando, FL 32809
https://www.advantage.com/

Advantage Rent a Car social media channels

X

Advantage Rent a Car executive customer service contacts

Primary Contact
Naomi Cantera
Corporate Customer Service Manager
2003 McCoy Road
Orlando, FL 32809
naomi.cantera@aezrac.com

Secondary Contact
James Sutton
Vice President of Operations
2003 McCoy Road
Orlando, FL 32809
james.sutton@aezrac.com

Chief Executive
Scott Davido
President
2003 McCoy Road
Orlando, FL 32809
Scott.Davido@aezrac.com

Frequently asked questions about Advantage Rent a Car

You can reach Advantage Rent a Car customer service through the following channels:

  1. Phone: You can call their toll-free number at (800) 777-5500. They are available 24/7 to assist you with most queries.
  2. Lost & Found: If you’ve lost something during your rental, you should first try to contact the location you rented from. If you can't reach them, you can reach out to the central Advantage Lost & Found. This link takes you to a web page where you can enter the description of your lost item. You can also call the number above during their hours of operation, 8:00 a.m. to 10:00 p.m., Monday to Friday, Eastern time. If you call outside those hours, you can leave your name and number and they will call you back on the next business day.
  3. Online Message: Visit their website and use the contact form to submit your inquiry. They’ll get back to you shortly.
  4. Email: You can email them for general inquiries at info@advantagecarrentals.com.

To contact Advantage Rent a Car via email, contact them at info@advantagecarrentals.com.

Advantage Rent a Car’s customer service hours are as follows:

Phone Support: You can reach them 24/7 by calling their toll-free number, (800) 777-5500.    

Lost & Found Assistance: For lost items during your rental, you can contact Advantage Lost & Found between 8:00 a.m. and 10:00 p.m., Monday to Friday, Eastern Time.

To cancel your Advantage Rent a Car reservation, follow these steps:

1.     Online Cancellation:

2.     Contact Customer Service:

  • You can call Advantage Rent a Car's customer service at (800) 777-5500. They are available 24/7 to assist you.

To obtain a refund from Advantage Rent a Car, follow these steps:

1.     Online Cancellation:

  • Visit the Advantage Rent a Car Cancellation page.
  • If you already have a reservation, click on “Cancel Reservation.”
  • Follow the instructions to cancel your booking.

2.     Contact Customer Service:

  • You can call Advantage Rent a Car customer service at (800) 777-5500. They are available 24/7 to assist you.

Advantage Rent a Car does not provide live chat. Use the contact information above to reach them.

To change or modify an Advantage Rent a Car reservation, follow these steps:

  1. Log in to the web site or app: You can view, modify or cancel your reservation through the web site or the app.
  2. Contact Customer Service: Reach out to Advantage Rent a Car’s customer service via phone or online. You can call them at (800) 777-5500 or send a message through their website. Explain the changes you need, such as adjusting your reservation dates, upgrading your vehicle, or modifying any other details.
    • Provide Reservation Information: When speaking with a representative, provide your reservation details, including the reservation number, pickup location, and dates. This will help them locate your booking quickly.
    • Specify Changes: Clearly state what changes you want to make. For example:
      • Let them know if you need to change the pickup or drop-off location.
      • If you want to upgrade to a different vehicle class, mention your preference.
      • Provide the new dates if you need to extend or shorten your rental period.
    • Be sure to confirm any changes before ending the call.

For international customers seeking assistance from Advantage Rent a Car, you can reach their customer service by dialing +1-800-777-5500.

To file a complaint with Advantage Rent a Car customer service, follow these steps:

1.     Contact Advantage Customer Care:

2.     Provide Relevant Information:

  • When contacting them, clearly describe your complaint. Be concise and provide any evidence or documentation you’ve collected.
  • Include your reservation number, rental details, and other relevant information to help them identify your case.

How to get professional help with your Advantage Rent a Car problem

If you need help with a Advantage Rent a Car problem, you can contact our advocacy team or just push the button.

Get Help