Wells Fargo & Company is an American banking and financial services holding company headquartered in San Francisco.
Wells Fargo Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Wells Fargo
We occasionally receive complaints about Wells Fargo. The bank did not protect this customer when he became a victim of fraud. This scenario repeated itself with another consumer, and the bank was unwilling to assist in returning a lost wallet to one of its customers.
How to solve a problem with Wells Fargo
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Wells Fargo mailing address
Wells Fargo
420 Montgomery Street
San Francisco, CA 94104
https://www.wellsfargo.com/
Wells Fargo social media channels
Wells Fargo executive customer service contacts
Primary Contact
Mark W Elliott
Operational Initiatives Manager
1 Home Campus
Des Moines, IA 50328-001
Mark.w.elliott@wellsfargo.com
(515) 650-7293
Alternative email: mark.elliott@wellsfargo.com
Chief Executive
Charles Scharf
CEO
420 Montgomery Street
San Francisco, CA 94104
charles.scharf@wellsfargo.com
Frequently asked questions about Wells Fargo
If the country you're calling from is not listed on the Wells Fargo website, no toll-free number is available for that country. Please dial +1-775-335-1115. Charges will apply based on the rates of the country and service you're calling from.
You can reach Wells Fargo customer service by phone. For general banking inquiries, call (800) 869-3557. If you have other customer issues or inquiries, call (800) 956-4442. You can also refer to its website.
Wells Fargo offers a virtual assistant called Fargo, which provides shortcuts and answers on the go. You can access it through the Wells Fargo website.
You can use the Wells Fargo secure message center to send secure emails to Wells Fargo.
For Wells Fargo online assistance, call (800) 956-4442.
If you need to dispute a transaction, call Wells Fargo customer service at (800) 869-3557.
Yes, Wells Fargo may call you about suspicious activity on your account to verify transactions and ensure security. Always verify the authenticity of any communication.
Wells Fargo may send text messages related to account alerts or notifications. Always verify the authenticity of any communication.
Wells Fargo may send text messages for account-related purposes, but always exercise caution and verify the source of any communication.
How to get professional help with your Wells Fargo problem
If you need help with a Wells Fargo problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on September 1, 2015 and updated on March 26, 2024.