Eurostar is a high-speed rail service connecting London with Avignon, Brussels, Lille, Lyon, Marseille and Paris.
What you need to know about Eurostar
We receive occasional complaints about Eurostar. The carrier has canceled trains and left passengers stranded, and and some feel the company is needlessly greedy.
How to resolve a problem with Eurostar
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Eurostar's mailing address
Times House
Bravingtons Walk
London, N1 9AW
https://www.eurostar.com/us-en
Eurostar's executive customer service contacts
Primary Contact
Amber Kirby
Customer Experience Director
Times House
Bravingtons Walk
London, N1 9AW
amber.kirby@eurostar.com
Secondary Contact
Marc Noaro
Chief Customer Officer
Times House
Bravingtons Walk
London, N1 9AW
marc.noaro@eurostar.com
Simon Lejeune
Chief Operating Officer
Times House
Bravingtons Walk
London, N1 9AW
simon.lejuene@eurostar.com
Chief Executive
Jacques Damas
Chief Executive Officer
Times House
Bravingtons Walk
London, N1 9AW
jacques.damas@eurostar.com
How to get professional help with your Eurostar problem
If you need help with a Eurostar problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 2, 2024