Qantas Airways Customer Service Contacts

Qantas Airways Limited is the flag carrier airline of Australia and its largest airline by fleet size, international flights and international destinations. The airline is based in the Sydney suburb of Mascot, with its main hub at Sydney Airport. Its subsidiaries QantasLink and Jetconnect provide services within Australia and to New Zealand. Qantas also owns the low-cost airline Jetstar. Qantas is a founding member of the Oneworld airline alliance.

How to reach a person at Qantas Airways

Main: +61 (2) 9691 3636

Customer Service: +61 (2) 9490 1857

Toll Free: (800) 227-4500

https://www.qantas.com/us/en.html

Qantas Airways Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer service resources

Customer Care form

What you need to know about Qantas Airways

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Qantas Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Qantas Airways mailing address

Qantas Airways social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Qantas Airways.

Executive Contacts

Rhonda Fong, Executive Relations, RhondaFong@qantas.com.au, or try: ccexec@qantas.com.au

Qantas Airways executive customer service contacts

LinkedIn

or try Alanjoyce@qantas.com.au