Citigroup Inc. or Citi is an American multinational banking and financial services corporation headquartered in New York.
What you need to know about Citigroup
We receive occasional complaints about Citigroup. Here's one where a consumer did not receive four percent cash back because of a technicality. And Citi didn't side with one of its customer in a dispute, but should have.
How to resolve a problem with Citigroup
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Citigroup mailing address
399 Park Avenue
New York, NY 10043
https://www.citigroup.com/citi/
Citigroup social media channels
Citigroup executive customer service contacts
Primary Contact
Elizabeth Barnett
Senior Vice President, Global Customer Solutions
399 Park Avenue
New York, NY 10043
Elizabeth.j.barnett@citi.com
Secondary Contact
Margo Pilic
Chief of Staff to CEO
399 Park Avenue
New York, NY 10043
margo.pilic@citi.com
Karen Peetz
Chief Administrative Officer
399 Park Avenue
New York, NY 10043
karen.peetz@citi.com
Chief Executive
Jane Fraser
CEO and President of Consumer Banking
399 Park Avenue
New York, NY 10043
jane.fraser@citi.com
How to get professional help with your Citigroup problem
If you need help with a Citigroup problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on December 17, 2014 and updated on March 26, 2024.