Washington Metropolitan Area Transit Authority Customer Service Contacts

Washington Metropolitan Area Transit Authority (WMATA) operates under the brands of MetroRail, MetroBus, and MetroAccess throughout the Washington DC Metropolitan area.  WMATA is a tri-jurisdictional government agency created by the US Congress through an interstate compact between the District of Columbia, Virginia, and Maryland.

MetroRail opened in 1976, and operates six heavy rail transit lines throughout the District of Columbia and surrounding suburbs.  Currently MetroRail operates as a 117 mile heavy rail transit system with 91 stations.  Most of the system operates a subway within the District of Columbia itself, and operates as an at grade or elevated line outside the District.

MetroBus began operation in 1967 and currently operates a fleet of 1,480 buses across over 1,500 square miles throughout the District of Columbia and surrounding suburbs.  MetroBus currently has over 300 individual fixed routes that serve 12,216 individual bus stops.

MetroAccess is a shared ride service that operates through the District of Columbia and suburbs to serve individuals that are unable to use existing fixed route services due to disability.  While WMATA oversees MetroAccess services, the service itself is operated by multiple outside companies under contract to WMATA.

How to reach a person at Washington Metropolitan Area Transit Authority

Main: (202) 637-7000

Customer Service:  (202) 637-1328

BoardOfDirectors@wmata.com

https://www.wmata.com/

Washington Metropolitan Area Transit Authority Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

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What you need to know about Washington Metropolitan Area Transit Authority

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Washington Metropolitan Area Transit Authority

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Washington Metropolitan Area Transit Authority.

Washington Metropolitan Area Transit Authority's executive customer service contacts