Macy’s Customer Service Contacts

Macy’s Inc is on the nation’s premier retailers.  The company operates more than 700 department stores under the nameplats Macy’s and Bloomingdales.  Macy’s operates stores in 45 states, and the District of Columbia, Guam, and Puerto Rico.  Macy’s corporate offices are located in Cincinnati, OH.  Macy’s was formed from the merger of multiple different stores which were all operated by Federated Department Stores Inc. which changed it’s name to Macy’s Inc. on June 1, 2007.

How to reach a person at Macy’s

Main: (513) 579-7000

Customer Service:  (800) 289-6229

Toll Free: (800) 417-2831

International: + 1 (513) 573-7912

Toll Free: (513) 573-2957

care@macys.com

customerservice@macys.com

https://www.macysinc.com

Macy’s Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Macy’s

We receive occasional complaints about Macy's. This customer is facing difficulties in resolving an issue related to a check. Macy's upgraded this person's debit card without their permission. This person was initially given a promise to receive a furniture plan, but later on was denied that promise.

How to resolve a problem with Macy’s

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Macy’s mailing address

Macy’s social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Macy’s.

Macy’s executive customer service contacts

Christine Wehrmeyer
MCOM Presidential Correspondent
9111 Duke Blvd | Mason, OH 45040
Office: 513-573-8300
christine.wehrmeyer@macys.com

Lawton is responsible for all aspects of the Macy’s brand, including merchandising, marketing, stores, operations, technology, and consumer insights and analytics.

Or try Macy’s, Inc. Presidential Office toll-free:
1-800-417-2831(between the hours of 8 a.m. and 5 p.m. Eastern Time, Monday through Friday)