Austrian Airlines Customer Service Contacts

Austrian Airlines AG, often shortened to Austrian, is the flag carrier of Austria and a subsidiary of the Lufthansa Group. The airline is headquartered on the grounds of Vienna International Airport in Schwechat where it also maintains its hub. The company operates scheduled services to over 130 destinations worldwide.

How to reach a person at Austrian Airlines

Customer Service: (516) 296-9650

International: +43 (0)5 1766 1000

English: +43 5 1766 3100  Monday to Sunday: 12:00 a.m. to 12:00 p.m.​

Fax: +43 (0)51766 5 1002

Austrian Airlines Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer service resources

Feedback Management Address:
PO Box 33
1300 Vienna Airport
Austria

What you need to know about Austrian Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Austrian Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Austrian Airlines AG
Office Park 2, P.O. Box 100
A-1300 Vienna Airport, Austria
Commercial Register No.: 111000k
UID/VAT Id: ATU 15416707

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Austrian Airlines mailing address

Austrian Airlines social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Austrian Airlines.

Austrian Airlines executive customer service contacts