Aer Lingus is an airline based in Ireland. It is a wholly owned subsidiary of International Airlines Group, the parent company of British Airways and Iberia Airlines.
How to reach a person at Aer Lingus
Main: (516) 577-5700
Customer Service: (516) 622-4022
Toll Free: (800) 474-7424
International: +353-1-8868202
Aer Lingus Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Aer Lingus
The company responds to most customer complaints in a satisfactory manner. We receive a fair number of complaints about the airline. Here's one from a passenger delayed an entire day on an Aer Lingus flight. And here's a case involving a passenger who overpaid for her checked bags.
How to solve a problem with Aer Lingus
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Aer Lingus mailing address
Aer Lingus North America Headquarters
300 Jericho Quadrangle
Suite 130
Jericho, NY 11753
https://www.aerlingus.com/html/en-US/home.html
Aer Lingus social media channels
Aer Lingus executive customer service contacts
Primary Contact
Paula Donaghy
Head of Consumer Public Relations
Aer Lingus North America Headquarters
300 Jericho Quadrangle
Suite 130
Jericho, NY 11753
Paula.Donaghy@aerlingus.com
Secondary Contact
Bill Byrne
US Executive Vice President
Aer Lingus
Dublin Airport
Bill.Byrne@aerlingus.com
+353 818 365 022
Chief Executive
Lynne Embleton
Chief Executive Officer
Aer Lingus
Dublin Airport
lynne.embleton@aerlingus.com
Frequently asked questions about Aer Lingus
Call the Bag Tracing team at +353-1-761-7838 to report delayed or missing baggage.
You can use your mobile phone for calls, text, and data onboard Aer Lingus flights.
To make a new complaint or claim, complete the Post Travel Enquiry form. For existing complaints, use the Case Update form. If applicable, you can also explore the Online Dispute Resolution platform set up by the European Commission.
Aer Lingus operates as a value hybrid airline, offering various services. Hybrid airlines are companies that adopt a budget-friendly approach yet prioritize delivering top-notch service. A genuine hybrid airline aims to provide services on par with traditional or legacy airlines while ensuring competitive pricing akin to low-cost carriers.
The maximum dimensions for a single checked bag are 158 cm (62 inches) combined length + width + height. No individual piece can weigh more than 32 kg (70 lb).
Bag fees vary based on route, fare type, and booking channel.
You can request a refund if your flight was canceled or disrupted.
Wi-Fi availability varies by flight. Some Aer Lingus flights offer inflight connectivity.
For escalated complaints, you can contact Aer Lingus customer service (in the U.S.) at (516) 622-4022.
You can claim both a flight refund and compensation under certain circumstances.
Aer Lingus customer service operates 24/7.
Aer Lingus is the flag carrier of Ireland and is now a wholly owned subsidiary of International Airlines Group (IAG).
How to get professional help with your Aer Lingus problem
If you need help with a Aer Lingus problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 18, 2015 and updated on March 26, 2024.