Vacations To Go is a Houston, Texas-based online travel agency that bills itself as the “World’s Largest Cruise Agency” and “America’s clearinghouse for deeply discounted cruises.”
Vacations To Go Responsiveness rating
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Office Hours (U.S. Central Time):
Mon-Fri 5:30 a.m. – midnight
Sat 7:00 a.m. – 10:00 p.m.
Sun 7:00 a.m. – 10:00 p.m.
What you need to know about Vacations To Go
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Vacations To Go
If the normal channels don't work, try our executive contacts.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Vacations To Go's mailing address
5851 San Felipe St. Suite 500
Houston, TX 77057-8006
https://www.vacationstogo.com/
Vacations To Go's social media channels
Vacations To Go's executive customer service contacts
Primary Contact
Kari Bean
Vice President Customer Care
5851 San Felipe Street
Suite 500
Houston, Texas 77057-8006
kbean@vacationstogo.com
(713) 974-2121
Secondary Contact
Elizabeth Jones
Vice President, Operations
5851 San Felipe St. Suite 500
Houston, TX 77057-8006
ejones@vacationstogo.com
Chief Executive
Emerson Hankamer
Chief Executive Officer
5851 San Felipe St. Suite 500
Houston, TX 77057-8006
ekhankamer@vacationstogo.com
(713) 974-2121
Frequently asked questions about Vacations To Go
To contact Vacations To Go customer service, you have a few options:
- Email: Use the address contacttvtg@VacationsToGo.com for inquiries unrelated to purchasing a cruise.
- Phone: Call customer service at 800-680-2858 during working hours:
- Monday to Thursday: 9:00 a.m. to 10:00 p.m.
- Friday: 9:00 a.m. to 7:30 p.m.
- Saturday: 9:00 a.m. to 5:30 p.m.
- Sunday: 10:00 a.m. to 6:00 p.m.
- Mail: If you prefer written correspondence, you can write to:
- Vacations To Go
- 5851 San Felipe, Suite 500
- Houston, TX 77057
Email contacttvtg@VacationsToGo.com for inquiries unrelated to purchasing a cruise.
- Monday to Thursday: 9:00 a.m. to 10:00 p.m.
- Friday: 9:00 a.m. to 7:30 p.m.
- Saturday: 9:00 a.m. to 5:30 p.m.
- Sunday: 10:00 a.m. to 6:00 p.m.
To cancel your Vacations To Go reservation, follow these steps:
- Email: You can email them at contacttvtg@VacationsToGo.com for inquiries unrelated to purchasing a cruise.
- Phone: Call their customer service at (800) 680-2858 during their working hours:
- Monday to Thursday: 9:00 a.m. to 10:00 p.m.
- Friday: 9:00 a.m. to 7:30 p.m.
- Saturday: 9:00 a.m. to 5:30 p.m.
- Sunday: 10:00 a.m. to 6:00 p.m.
- Mail: If you prefer written correspondence, write to:
- Vacations To Go
- 5851 San Felipe, Suite 500
- Houston, TX 77057
To request a refund from Vacations To Go, follow these steps:
- Contact Customer Service: Reach out to their customer service team via one of the following methods:
- Email: Send an email to contacttvtg@VacationsToGo.com.
- Phone: Call their customer service at 800-680-2858 during their working hours:
- Monday to Thursday: 9:00 a.m. to 10:00 p.m.
- Friday: 9:00 a.m. to 7:30 p.m.
- Saturday: 9:00 a.m. to 5:30 p.m.
- Sunday: 10:00 a.m. to 6:00 p.m.
- Provide Details: Clearly explain the reason for your refund request, including relevant booking information.
- Be Patient: Allow some time for their team to process your request and respond. They will guide you through the refund process.
Vacations To Go does not provide an online customer service chat support service. Vacations To Go provides customer service through various channels. For inquiries not related to the purchase of a cruise, you can reach out to them via:
- Email: Send your queries to contacttvtg@VacationsToGo.com.
- Phone: Call their customer service at (800) 680-2858.
- Postal Mail: You can also write to them at the following address:
Vacations To Go
5851 San Felipe, Suite 500
Houston, TX 77057
To change or modify your Vacations To Go reservation, follow these steps:
1. My Account: If you have registered to see their prices, you can manage your relationship with them through the My Account page. You can access it by clicking here. If you’re already a member, enter your email address in the “Already a member” box.
2. Contact Customer Service: If you need further assistance or have specific requests related to your booking, I recommend contacting their customer service team. You can contact them via email at contacttvtg@VacationsToGo.com or by phone at (800) 680-2858.
If you’re an international customer, you can reach Vacations To Go customer service using the following toll-free numbers during the specified hours (U.S. Central Time):
- Argentina: 0800-666-0164
- Australia: 1-800-156-436
- Austria: 0800-802-186
- Belgium: 0800-75-366
- Brazil: 0800-891-6493
- Chile: +1-713-974-1484
- Colombia: 01-800-518-9184
- Dominican Republic: 1 (829) 200-2037
- France: 0-805-98-79-69
- Germany: 0800-1825829
- Hong Kong: 800-906-514
- Ireland: 1800-440-011
- Israel: 1-809-494-236
- Italy: +1-713-974-2121
- Malaysia: 1-800-815-860
- Mexico: (800) 681-1578
- Netherlands: +31-85-064-4333
- New Zealand: 0800-234352
- Norway: 800-62-654
- Panama: 8000249
- Portugal: +351-304-500-766
- Puerto Rico: (800) 570-6796
- Singapore: 800-492-2616
- South Africa: 080-099-0975
- Spain: 900-931-397
- Sweden: 020-12-76-10
- Switzerland: 0800-561-663
- Taiwan: 00-801-856-734
- Thailand: +1-713-974-2121
- United Kingdom: 0800-098-8546
- Uruguay: 000-416-204-8561
If your country is not listed, call +1-713-974-2121.
To file a complaint with Vacations To Go customer service, you have a few options:
1. Email: You can email your complaint to them at contacttvtg@VacationsToGo.com.
2. Phone: Call the customer service hotline at (800) 680-2858.
3. Postal Mail: If you prefer written communication, you can send a letter to their address:
Vacations To Go
5851 San Felipe, Suite 500
Houston, TX 77057
United States
How to get professional help with your Vacations To Go problem
If you need help with a Vacations To Go problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 5, 2024 and updated on March 10, 2024.