United Airlines is an international air carrier, based in Chicago.
How to reach a person at United Airlines
Toll-free: (800) 864-8331
United Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
United Airlines, Inc.
PO Box 06649
Chicago, IL 60606-0649
Customer service resources
United Airlines Baggage Claim and Lost and Found
Central Baggage Service – HDQLZ
P.O. Box 66140
Chicago, IL 60666-0140
Telephone: (800) 221-6903
What you need to know about United Airlines
We have received multiple complaints regarding United Airlines. Passengers have reported that they did not receive the credit that was promised when they canceled flights. Some passengers have incurred additional costs due to United's alleged deception during the ticket purchase process. Also, the airline refused to refund a sick customer. We have also seen examples of good service, as in this case, where the airline promptly assisted another customer in fixing a booking error.
How to resolve a problem with United Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
United Airlines's mailing address
233 S. Wacker Drive
Chicago, IL 60606
https://www.united.com/en/us
United Airlines' executive customer service contacts
If you have direct-dial numbers for any of these contacts, please let us know.
Primary Contact
Carole Kasper
Manager - Customer Care
233 South Wacker Chicago
Chicago, IL 85260
C.Kasper@united.com
847-700-4000
Secondary Contact
Jamey Vincent
Senior Manager - Customer Care
233 S. Wacker Drive
Chicago, IL 60606
b.stoller@united.com
Jamey Vincent
Senior Manager - Customer Care
233 South Wacker Chicago
Chicago, IL 60606
agoldman@godaddy.com
(847) 427-4015
Chief Executive
Scott Kirby
Chief Executive Officer
14455 Hayden Road
Scottsdale, AZ 85260
scott.kirby@united.com
(847) 700-4000
Frequently asked questions about United Airlines
United Airlines offers a text messaging service, let you get flight information on your mobile device. This service also allows you to receive flight updates and reminders while in flight. .
WhatsApp is supported for in-flight messaging on United Airlines. However, please note that you can only send texts and emojis, as sending pictures or other files is not supported.
Yes, you can request a refund from United Airlines under specific circumstances. Refund policies vary depending on factors such as ticket type and timing. To initiate the refund process for a canceled booking, visit the My Trips section on the United website. Credit card refunds are typically processed within seven business days, while other refunds may take up to 20 business days.
You can contact United Airlines customer service by filling out the Customer Care form on its website. Additionally, for urgent assistance, call (800) 864-8331.
Economy tickets on United Airlines are generally nonrefundable. However, you can cancel and receive a refund within 24 hours of booking if it's at least one week before your scheduled departure. This policy applies to Basic Economy tickets as well.
Yes, you can cancel your flight and receive a refund under specific conditions, with the refund amount varying based on the situation. To start the cancellation and refund process, visit the My Trips section on the United website.
To file a claim with United Airlines, you can utilize the Customer Care form on its website. Provide the necessary information, and their team will help you.
Basic Economy tickets can be canceled and refunded within 24 hours of booking, provided it's one week or more before your scheduled departure. Different fare types may have different rules, so review your specific ticket details.
Refund policies vary based on ticket type. Some fares allow refunds within 24 hours of booking, while others may have different rules. Contact American Airlines for specific details.
There could be various reasons for online check-in issues. It’s best to contact American Airlines directly for assistance. You can reach them at 800-433-7300.
How to get professional help with your United Airlines problem
If you need help with a United Airlines problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on November 20, 2014 and updated on March 26, 2024.