JetBlue Airways is a discount airline that operates from airports in the U.S. and internationally.
JetBlue Airways Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about JetBlue Airways
Not so long ago, JetBlue Airways set the standard for customer service. But lately, the carrier has lost its standing amid complaints about delays, high fees, and inflexible policies. JetBlue has quite a case file, most recently with a scammy phone number. There are also issues with flight cancellations and ticketing problems.
How to resolve a problem with JetBlue Airways
JetBlue is more responsive than other discount or "ultra low fare" airlines. Here's our guide to booking an airline ticket and our tips for getting an airline to waive its rules.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
JetBlue Airways' mailing address
27-01 Queens Plaza North
Long Island City, NY 11101
JetBlue Airways' executive customer service contacts
Primary Contact
Shelly Griessel
Managing Director Customer Support
27-01 Queens Plaza North
Long Island City, NY 11101
shelly.griessel@jetblue.com
Secondary Contact
Jon Koelling
Director, Customer Support
27-01 Queens Plaza North
Long Island City, NY 11101
jon.koelling@jetblue.com
Chief Executive
Joanna Geraghty
CEO
27-01 Queens Plaza North
Long Island City, NY 11101
j.geraghty@jetblue.com
Frequently asked questions about JetBlue Airways
Yes, JetBlue offers online chat support on their website. To start a chat, simply click on the button in the lower right corner of the Contact Us page.
Customer service is available 24/7 via its online chat support.
Dial 1-800-JETBLUE, or (800) 538-2583.
If you need to modify your flight booking or have other inquiries, contact JetBlue customer service with an online chat message. Flights booked or modified by phone or through chat may be subject to a $25 fee per person on the reservation.
How to get professional help with your JetBlue Airways problem
If you need help with a JetBlue Airways problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on November 23, 2014 and updated on March 26, 2024.