Hotwire is a discount travel service that fills airline seats, hotel rooms, and rental cars that would otherwise go unsold. It is called an “opaque” site because you don’t learn the name of your airline, car rental company or hotel until after you’ve made a nonrefundable reservation. Hotwire is owned by Expedia. Please refer to our entry on Expedia for more executive contacts.
How to reach a person at Hotwire
Main: (415) 343-8400
Customer Service: (888) 362-1234
Toll Free: (866) 381-3981
International: +1 (417) 520-1680
Fax: (415) 343-8401
Hotwire Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Hotwire
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Hotwire
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Hotwire's mailing address
655 Montgomery Street
San Francisco, CA 94111
Hotwire's executive customer service contacts
Primary Contact
David McAughan
Vice President, Operations
655 Montgomery Street
San Francisco, CA 94111
damcaughan@hotwire.com
Frequently asked questions about Hotwire
Yes, chat with a live agent on the Hotwire website.
Yes, text HELP to 45190 for quick assistance.
International callers should dial +1-417-520-1680 (regular toll charges apply).
Yes, if you have general questions or comments about Hotwire, you can reach their Customer Care Associates toll-free at (866) HOTWIRE ((866) 468-9473).
How to get professional help with your Hotwire problem
If you need help with a Hotwire problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on January 14, 2015 and updated on March 26, 2024.