Air Canada Customer Service Contacts

Air Canada is the flag carrier of Canada. Their corporate headquarters are in Montreal and their largest hub is at Toronto Pearson International Airport.

How to reach a person at Air Canada

Main: (514) 422-5000

Toll Free : (888) 247-2262

https://www.aircanada.com/us/en/aco/home.html

Air Canada Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Air Canada – Customer Relations

PO Box 64239
RPO Thorncliffe
Calgary, AB, Canada
T2K 6J7

Air Canada says please do not mail the company. Instead, use this form.

Customer Service Resources

As we always recommend, start by addressing your query with customer relations. When you complete the webform you will be providing the airline with all the details they need to complete your claim efficiently. You will receive an acknowledgment with a case number, please allow up to 30 days to hear from them. There is no need to trace or follow up, it does not speed up processing by emailing the Executive or President/CEO.

What you need to know about Air Canada

The company responds to most customer complaints in a satisfactory manner. We've resolved recent cases involving ticket vouchers and questions about ticket credit validity.

How to resolve a problem with Air Canada

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Air Canada mailing address

Air Canada social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Air Canada.

Air Canada executive customer service contacts

Air Canada cannot accept claims or complaints by email.  Kindly complete their webform so they can process your claim efficiently.