Mattresses by Serta Customer Service Contacts

Serta Simmons Bedding owns and manages two of the largest brands in the mattress industry, National Bedding Company and Simmons Bedding Company. Both companies serve as key suppliers of beds to many of the world’s leading hotel groups, resort properties, and residential mattress stores.

How to reach a person at Mattresses by Serta

Customer Service: (888 )557-3782

Business travel assistance: (800) 906-4240

Mattresses by Serta Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Mattresses by Serta

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Mattresses by Serta

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Mattresses by Serta mailing address

Mattresses by Serta
2600 Forbs Avenue
Hoffman Estates, IL 60192
https://www.serta.com/

Mattresses by Serta social media channels

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Mattresses by Serta executive customer service contacts

Primary Contact
Pam Llanuza
Customer Service Manager
2600 Forbs Avenue
Hoffman Estates, IL 60192
pllanuza@serta.com
(847) 645-0200

Secondary Contact
Rita Falcone
Director of Customer Service
2600 Forbs Avenue
Hoffman Estates, IL 60192
rfalcone@serta.com

Simon Touma
Senior Vice President Supply Chain & Customer Experience
2600 Forbs Avenue
Hoffman Estates, IL 60192
stouma@serta.com

Chief Executive
Michael Traub
CEO
2600 Forbs Avenue
Hoffman Estates, IL 60192
mtraub@serta.com
(847) 645-0200

How to get professional help with your Mattresses by Serta problem

If you need help with a Mattresses by Serta problem, you can contact our advocacy team or just push the button.

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