Expedia is an online travel agency. It owns several other brands, including Travelocity.com, Hotels.com, Egencia, Hotwire, eLong, Trivago, Venere, CarRentals.com, Classic Vacations, Expedia CruiseShip Centers, Orbitz Worldwide, and Expedia Local Expert.
How to reach a person at Expedia
Expedia Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Expedia
We receive many complaints about Expedia. Expedia promised a refund to this customer but failed to deliver. This customer's flight credits didn't expire, contrary to what Expedia claimed. Also, Expedia only offered a partial refund after this customer canceled his reservation. And this customer was not informed by SuperTravel (an Expedia affiliate) that her room did not have a bathroom.
How to resolve a problem with Expedia
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Expedia's mailing address
1111 Expedia Group Way W
Seattle, WA 98119
https://www.expedia.com
Expedia's executive customer service contacts
Primary Contact
David McAughan
Vice President, Operations
1111 Expedia Group Way W
Seattle, WA 98119
damcaughan@expediagroup.com
Secondary Contact
Fiona Jarrold
Director of Global Escalations
1111 Expedia Group Way W
Seattle, WA 98119
fijarrold@expediagroup.com
Chief Executive
Peter Kern
CEO
1111 Expedia Group Way W
Seattle, WA 98119
pkern@expediagroup.com
(206) 481-4252
Frequently asked questions about Expedia
Travel consultants are available 24 hours a day, seven days a week, ready to assist you via email or phone whenever you need support.
You can reach Expedia by phone at (866) 310-5768, email them at support@expedia.com and hotline@expedia.com, or use its live chat on the Expedia website.
Call Customer Service: Contact customer service at (866) 310- 5768.
Live Chat: Initiate a live chat on the Expedia website, where a virtual agent is available 24/7 to assist you.
To chat with a virtual assistant, go to the Expedia website and click “Help” in the bottom right corner.
Expedia has a 24/7 virtual assistant.
To speak to a real person, call the customer service hotline at (860) 516-3163 or (800) 319-4834.
Log into your Expedia account on the website or app. Click on “My Trips” to find your booked itineraries.
Visit the Expedia website, log in, and navigate to your booking. Follow the cancellation process provided for your specific reservation.
You can do this by calling their customer service hotline or emailing them. If you are unable to resolve the issue with Expedia, contact your credit card company's customer service and explain the situation. Alternatively, you can use our ultimate guide on chargebacks and winning credit card disputes.
If you booked flight tickets via Expedia, you can cancel your flight for free if you do so within 24 hours of booking the ticket. In this case, travelers are entitled to a full refund.
How to get professional help with your Expedia problem
If you need help with a Expedia problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on December 18, 2014 and updated on March 26, 2024.