Comcast Customer Service Contacts

To request a refund from Comcast, you have a few options:

1. Automatic Refund (Recommended):
   • After disconnecting your service and returning any Comcast-owned equipment, you’ll automatically receive a refund for any remaining credit balance on your account.
   • This refund will be sent to the last payment method on file within four to six weeks.
   • If you don’t receive an automatic refund to your last payment method, you’ll receive an email notification on how to claim the refund digitally at xfinityrefunds.com.
   • If there’s no email address on file or you don’t act on the email notification within 15 calendar days, you’ll receive a physical prepaid card in the mail within seven to 15 business days instead.
2. Claim a Refund Online:
   • You’ll receive an email notification from notification@xfinityrefunds.com at your preferred email address.
   • The email will include:
     • The amount of your refund.
     • A personal token.
     • A link to xfinityrefunds.com.
   • Click the link in the email and log in to My Digital Wallet by creating a username and password.
   • As a first-time user, complete and verify your information in My Profile.
   • Verify your identity via email.
   • Once verified, confirm the refund by clicking Yes.
   • Choose your preferred refund method:
     • Virtual card
     • Physical card
     • Deposit into your bank account
   • Agree to the terms.
   • You’ll receive a “Success!” confirmation message.
3. Prepaid Refund Cards:
   • Both physical and virtual prepaid cards are non-reloadable.
   • They have a six-month expiration date with monthly maintenance fees assessed after card expiration until the funds are depleted.
   • If the card hasn’t been used, and you request a replacement card up to five years after the card expiration date, any monthly maintenance fees will be reversed before card re-issuance.

Remember to check your account for the refund amount listed as a negative balance on your final bill.