Lord & Taylor offers luxury women’s clothing, handbags, shoes, belts, and accessories. The company offers personal shoppers, restaurants, and personal attention from sales associates.
Lord & Taylor Responsiveness rating
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International customers: “If for any reason you are not satisfied with your purchase, please contact us within 90 days of purchase, at Customercare.other@lordandtaylor.com or 1-601-968-4340 and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.”
Customer service resources
or try: CorporateCustomerServiceHBC@HBC.com
What you need to know about Lord & Taylor
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Lord & Taylor
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Lord & Taylor's mailing address
14455 Hayden Road
Scottsdale, AZ 85260
https://www.lordandtaylor.com
Lord & Taylor's executive customer service contacts
Primary Contact
Andrea Robins
Director of Customer Service
250 Vesey St
New York, NY 10281-1064
Andrea.Robins@HBC.com
Chief Executive
225 Liberty Street
New York, NY 10281-0097
Officeofthepresident@lordandtaylor.com
Frequently asked questions about Lord & Taylor
To contact Lord & Taylor customer service in the United States, you have a few options:
To contact Lord & Taylor customer service, you have a few options:
1. Live Chat:
- You can use the live chat feature available on the Lord & Taylor Contact Us page.
- Chat with a representative during their business hours.
2. Phone:
- You can call Lord & Taylor’s customer service at 800-223-7440.
3. Email:
- Send an email to customercare.other@lordandtaylor.com for general inquiries.
Send an email to customercare.other@lordandtaylor.com for general inquiries.
Lord & Taylor’s customer service hours are daily from 9 AM to 5:30 PM.
To get a refund from Lord & Taylor, follow these steps:
1. Online Support:
- Visit the Lord & Taylor Order Support page.
- Fill out the required information, including your order number.
- Submit your request, and a Lord & Taylor Order Support Representative will assist you.
2. Phone:
- You can call Lord & Taylor’s customer service at 800-223-7440.
- Explain that you want a refund, and they will guide you.
Lord & Taylor does not have a dedicated chat support, but you can reach out to them through other channels:
1. Phone: You can call their customer service at 800-223-7440.
2. Email: You can email customercare.other@lordandtaylor.com for general inquiries.
To change or modify your Lord & Taylor service, follow these steps:
1. Online Support:
- Visit the Lord & Taylor Order Support page.
- Fill out the required information, including your order number.
- Submit your request, and a Lord & Taylor Order Support Representative will assist you.
2. Phone:
- You can also call Lord & Taylor’s customer service at 800-223-7440.
- Explain that you want to modify your service, and they will guide you.
Lord & Taylor’s customer service phone number for international customers is 800-290-7933.
To file a complaint with Lord & Taylor customer service, you have a few options:
1. Phone:
- Call Lord & Taylor customer service at 800-223-7440.
- Explain the nature of your complaint to the representative, and they will assist you accordingly.
2. Online Form:
- Visit the Lord & Taylor Contact Us page.
- Fill out the required information, including details about your complaint.
- Submit the form, and a Lord & Taylor representative will address your concern.
Refund policies vary based on ticket type. Some fares allow refunds within 24 hours of booking, while others may have different rules. Contact American Airlines for specific details.
There could be various reasons for online check-in issues. It’s best to contact American Airlines directly for assistance. You can reach them at 800-433-7300.
How to get professional help with your Lord & Taylor problem
If you need help with a Lord & Taylor problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 6, 2024 and updated on March 10, 2024.