Charter Communications is an American cable telecommunications company, which offers services to consumers and businesses under the brand name of Charter Spectrum. It has now merged with Time Warner Cable.
How to reach a person at Charter Communications-Charter Spectrum
Main: (203) 905-7801
Customer service: (877) 463-0677
Charter Communications Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Charter Communications-Charter Spectrum
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Charter Communications-Charter Spectrum
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Charter Communications-Charter Spectrum's mailing address
400 Atlantic Street
9th Floor
Stamford, CT 06901
Charter Communications-Charter Spectrum's executive customer service contacts
Primary Contact
Milton Lopera
Vice President Customer Service
400 Atlantic Street
9th Floor
Stamford, CT 06901
milton.lopera@charter.com
Secondary Contact
Vikram Nangia
Senior Vice President Customer Operations
400 Atlantic Street
9th Floor
Stamford, CT 06901
vikram.nangia@charter.com
Cliff Hagan
Executive Vice President, Customer Operations
400 Atlantic Street
9th Floor
Stamford, CT 06901
cliff.hagan@charter.com
Chief Executive
Tom Rutledge
President & CEO
400 Atlantic Street
9th Floor
Stamford, CT 06901
Tom.Rutledge@charter.com
Frequently asked questions about Charter Communications-Charter Spectrum
Spectrum customer support is available by phone at (833) 949-0036.
Spectrum does not provide a customer service email address.
Spectrum's customer service is available 24/7, 7 days a week.
Contact Spectrum at (833) 267-6094 or through Spectrum.net and confirm the cancellation. Say "Disconnect Service" or request a customer representative and provide your account information and reason for ending service.
Here are the steps to get your refund:
- Open DoNotPay in your web browser.
- Scroll down and find the File a Chargeback feature.
- Provide the app with details about your bank.
- Type in Spectrum as the name of the merchant.
- Follow the app's guidelines and build your case.
Spectrum offers 24/7 chat support. Access it by clicking on the "Messaging" button on the Spectrum website.
Contact Spectrum at (833) 267-6094 or order online to upgrade or downgrade your service.
We could not find a phone number for international customers. We advise that you use their chat feature.
You can file a complaint with Spectrum customer service by calling their customer service at (833) 267-6094.
Spectrum's customer service response time varies. Phone and chat support are available 24/7.
How to get professional help with your Charter Communications problem
If you need help with a Charter Communications problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 6, 2024 and updated on March 10, 2024.