TUI Airlines Customer Service Contacts

TUI AG, together with its subsidiaries, provides tourism services worldwide. It operates through Northern Region, Central Region, Western Region, Hotels and Resorts, Cruises, and Other Tourism segments. The company offers flight booking, hotel accommodation, and other tourism services; and incoming services for tour operators and other services to cruise industry. It also owns and operates hotels and resorts, as well as provides its services through online portals. The company operates approximately a fleet of 1,600 travel agencies, 150 aircrafts, 300 hotels with 214,000 beds, and 14 cruise liners. TUI AG is based in Hanover, Germany.

How to reach a person at TUI Airlines

Customer Service:  020 7048 0143

International: 011 49 180 5 424140

TUI Airlines Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer Service hours:

Mon. – Fri. 7:30 a.m. to 10:30 p.m. (Central European Time)

Sat./Sun. & public holiday 8:30 a.m. to 9:00 p.m. (Central European Time)

Customer service resources

Contact Us Page

What you need to know about TUI Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with TUI Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

TUI Airlines's mailing address

Karl-Wiechert-Allee 23
Hanover, Lower Saxony, Germany 30625
https://www.godaddy.com/

TUI Airlines's social media channels

TUI Airlines's executive customer service contacts

Primary Contact
David Burling
Member of the Executive Board – Northern Region, Airlines, Hotel Purchasing
Karl-Wiechert-Allee 23
Hanover, Lower Saxony, Germany 30625
david.burling@tui.com
49 511 566 00

Secondary Contact
Sebastian Ebel
Member of the Executive Board – Central Region, Hotels and Resorts, Cruises, TUI Destination Services
Karl-Wiechert-Allee 23
Hanover, Lower Saxony, Germany 30625
sebastian.ebel@tui.com
49 511 566 00

Chief Executive
Friedrich "Fritz" Joussen
CEO of TUI Group
Karl-Wiechert-Allee 23
Hanover, Lower Saxony, Germany 30625
friedrich.joussen@tui.com
49 511 566 00

How to get professional help with your TUI Airlines problem

If you need help with a TUI Airlines problem, you can contact our advocacy team or just push the button.

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